Nintendo Switch: Purchasing & Downloading Games
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Virtual Game Card Guide
Updated Information about using virtual game cards on your Nintendo Switch 2 or Nintendo Switch. Information The digital games and DLC you purchase through Nintendo eShop are treated as virtual game cards on your console. This allows you to digitally load and eject your virtual game cards like... KA ID: 67891 -
Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
Information about refunds for digital content purchased through the Nintendo eShop. We are unable to provide refunds or exchanges for mistaken purchases. Please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making... KA ID: 1981 -
How to Redeem a Nintendo eShop Download Code Online
In this article, you'll learn how to redeem a Nintendo eShop download code online through Nintendo.com. Important A Nintendo Account is required to redeem download codes online. You must first access the Nintendo eShop on Nintendo Switch 2 or Nintendo Switch using your Nintendo Account at least... KA ID: 16906 -
Pre-Orders and Pre-Purchases
Updated Overview Pre-orders and pre-purchases make it possible to buy game titles or items before they're available. Pre-orders are available for Nintendo eShop digital purchases. You will not be charged for... KA ID: 71238 -
Nintendo Switch 2 and Nintendo Switch Digital Game Bundle - FAQ
The information in this article can help you when you have purchased a Nintendo Switch 2 or Nintendo Switch console bundle that includes a full game download. Information When you purchase a Nintendo Switch 2 or Nintendo Switch console, it may come with a game to be downloaded. There are two types of full game downloads included in bundles: download... KA ID: 61853 -
How to Redeem a Download Code on Nintendo eShop
Steps to redeem a software download code in the Nintendo eShop for Nintendo Switch 2 or Nintendo Switch. Before you start You will need: The download code to be redeemed Where to find a download code from a retailer Download codes from retailers are found on the receipt or card you were given. Some... KA ID: 22429 -
Nintendo eShop Pre-Order and Pre-Load FAQ
Information Select games and DLC are available to pre-order on Nintendo eShop prior to their release date. When you pre-order content on Nintendo eShop, payment will not be processed until, at... KA ID: 50282 -
Troubleshooting Slow Download and Upload Speeds on Nintendo Switch
Steps for when you are experiencing online connectivity issues related to slow upload and download speeds on a Nintendo Switch console. Important: If using a Nintendo Switch dock without a built-in LAN port, a USB LAN adapter is required to establish a wired internet connection. If using a Nintendo Switch Lite, a USB LAN Adapter may... KA ID: 22400 -
Problems with Download Codes (Software and Downloadable Content)
Steps for situations where a game download code from a retailer, prepaid card, or bundle insert is not working or cannot be read (scratched, damaged, illegible, etc.). Important For help with Nintendo eShop Cards , please read Nintendo eShop Card Is Not Working For help with Pokémon Mystery Gift codes, please follow the article for the game the gift is intended for... KA ID: 545 -
How to Purchase or Download Content in Nintendo eShop
Steps to buy games or DLC from Nintendo eShop by using existing funds, adding funds with a Nintendo eShop card, or redeeming a Nintendo Switch Game Voucher. Before you start A Nintendo Account is required to access the Nintendo eShop, and your Nintendo Switch 2 or Nintendo Switch must be connected to the internet. Complete these steps Locate the... KA ID: 22423
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