Nintendo Account: Purchase Support
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Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... What to do What type of email has not arrived? Account verification Follow the steps in the article below that describes what you need to do: Email required to create a Nintendo Account (Nintendo... KA ID: 2237 -
Digital Game Purchases Through Nintendo.com FAQ
Availability In which countries can I purchase directly through Nintendo.com? Which systems can I purchase games for on Nintendo.com? Buying a game How can I purchase a game on Nintendo.com? Do I... KA ID: 16482 -
Unrecognized or Unauthorized Charge from Nintendo on My Billing Statement
Information to help when: You see a payment to Nintendo on your credit card, bank, or PayPal statement that you do not recognize. You receive an email from Nintendo with a receipt for a purchase you... Your privacy and account security are important to Nintendo. If you see an unknown charge from Nintendo, it is possible the charge was: A recurring payment for a service or subscription that you... KA ID: 62076 -
Unable to Change Nintendo Account Country Due to Nintendo eShop Balance
Updated Steps for when you try to change your Nintendo Account country but receive the error message, “This Nintendo Account or an associated child account has a Nintendo eShop balance. Your country/region... What to do Spend the remainder of your Nintendo eShop balance. Funds can be used in Nintendo eShop toward games, DLC , in-game content, or Nintendo Switch Online membership time. When your remaining... KA ID: 25847 -
Can I Transfer Games from Older Consoles to Nintendo Switch 2?
By linking your Nintendo Account to a Nintendo Switch 2 console, games that you already own digitally on Nintendo Switch can be downloaded and played on Nintendo Switch 2. Physical game... KA ID: 68177 -
Can I View My Service Request or Order History Through My Nintendo Account?
No. Part orders placed by agents and service requests are not currently associated to the My Nintendo service. If you'd like to check your service request order status, please visit the Nintendo... KA ID: 16577 -
Nintendo eShop Digital Gift Card is lost or missing
Follow these steps when a Nintendo eShop digital gift card purchased from Nintendo Store is missing (never received, lost, stolen, etc). What to do Nintendo eShop digital gift card orders are sent to your Nintendo Account’s email address. Check the confirmation email you received for your order. Your download code should appear there... KA ID: 58233 -
System Requirements for Off-Device Purchases
Once you have purchased a digital game through the Nintendo Store, your game will download to the Nintendo Switch 2 or Nintendo Switch that you chose during the purchase process. To complete the... KA ID: 16500 -
Error Code: 9001-1670
The information in this article can help you when attempting to purchase software from the Nintendo Store and the error code 9001-1670 is displayed. This error indicates that the software or add-on content you are searching for is currently unavailable for purchase or download. KA ID: 42220 -
Error Code: 9001-1663
Steps for when you are attempting to redeem a Nintendo eShop card on the Nintendo website and the error code 9001-1663 is displayed. Important: Nintendo eShop cards can only be redeemed on the Nintendo website at the time of purchase if you do not have sufficient remaining funds in your account to purchase a game or software. What... KA ID: 42217
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