Nintendo 3DS: Controllers & Accessories
Top articles
- Check Service Request Status
- Service request turnaround times
- Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
- Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
- Troubleshoot a broken Nintendo product
All Articles
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SD Card or microSD Card Damaged or Lost
Information in this article can help you when the SD card included with the system has been lost or damaged and needs to be replaced. Important: While it is possible to use SD standard or SDHC standard based cards, we cannot guarantee that products other than the official SD card will work. What to do The SD card or microSD card... KA ID: 593 -
Circle Pad or C Stick Is Stuck or Difficult to Move
The information in this article can help you when: The Circle Pad is stuck and will no longer slide. The Circle Pad is very difficult to move, or makes a grinding noise when pressed. What to do The Circle Pad and C Stick will seem slightly stiff on new systems. Use the system for a while to see if the situation improves. If the Circle Pad or C Stick is stuck or difficult to move... KA ID: 546 -
How to Calibrate the Circle Pad
In this article, you'll learn how to calibrate the Circle Pad. Note: The C Stick on the New Nintendo 3DS family systems cannot be calibrated. Complete these steps Select the System Settings icon on the HOME Menu and tap Open. Tap Other Settings. On original... KA ID: 52 -
How to Perform a System Transfer to a New Nintendo 3DS System (Wireless Transfer)
In this article, you'll learn how to perform a wireless system transfer to a New Nintendo 3DS system. Important An active internet connection is required to process the transfer. The target and source systems are required to be set to the same region settings before the transfer can begin. If the... KA ID: 14112 -
Buttons on Nintendo 3DS Family System Are Sticky or Stuck Down
The information in this article can help you when a button (or combination of buttons) is sticky, stuck, or hard to press. What to do Clean the buttons. If you are using a screen protector on the touch pad and multiple buttons are not responding, remove the screen protector. Situation not resolved If the buttons are... KA ID: 481 -
Circle Pad or C Stick Has an Unusual Feel or Noise
The information in this article can help you when The Circle Pad makes a creaking noise when moved. The movement of the Circle Pad feels unnatural. With a small number of systems, there may be a creaking noise when using the Circle Pad or C Stick. This is within the quality specifications of the system and should not affect game play. For some... KA ID: 582 -
Nintendo 3DS NFC Reader/Writer Not Scanning amiibo or amiibo Cards
The information in this article can help you when: The Nintendo 3DS NFC Reader/Writer is unable to read or write data. The NFC Reader is not detecting amiibo, amiibo cards, or any other... Important The Nintendo 3DS NFC Reader/Writer is compatible with the original Nintendo 3DS, Nintendo 3DS XL, and Nintendo 2DS. It is not compatible with the New Nintendo 3DS or New Nintendo 3DS XL as... KA ID: 15227 -
How to Register an amiibo and Give It a Nickname on Nintendo 3DS Family
In this article, you'll learn how to register an amiibo and giving it a nickname. Important: The original Nintendo 3DS Family systems (Nintendo 3DS, Nintendo 3DS XL, and Nintendo 2DS) will require the Nintendo 3DS NFC Reader/Writer accessory in order to scan amiibo. What to do... KA ID: 13810 -
How to Update the Nintendo 3DS NFC Reader/Writer
In this article, you'll learn how to update the Nintendo 3DS NFC Reader/Writer. Complete these steps Ensure that wireless communication is enabled on your system. Power up the Nintendo NFC Reader/Writer and make sure that the system and the reader infrared ports are facing each... KA ID: 15268 -
Nintendo 3DS / Nintendo 3DS XL Circle Pad Pro Is Not Responding or Has Stopped Working
The information in this article can help you when the Nintendo 3DS Circle Pad Pro is not working. What to do If it has been idle for more than five minutes, press ZL or ZR to bring the Nintendo 3DS Circle Pad Pro out of standby mode. Make sure the Nintendo 3DS system is securely inserted into the... KA ID: 366
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