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Nintendo 3DS: Other Product Issues

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  1. SD Card or microSD Card Damaged or Lost

     Information in this article can help you when the SD card included with the system has been lost or damaged and needs to be replaced. Important: While it is possible to use SD standard or SDHC standard based cards, we cannot guarantee that products other than the official SD card will work. What to do The SD card or microSD card... KA ID: 593 Meta-Answer ID: 593

  2. A System LED Is Not Functioning as Expected

     The information in this article can help you when one of the System LED's is not turning on or functioning as expected. Note Only the original Nintendo 3DS has a 3D LED. Only the original Nintendo 3DS and Nintendo 3DS XL have a camera LED. The Notification LED will only light up when a Notification is received. The 3D... KA ID: 467 Meta-Answer ID: 467

  3. System Hinge Is Cracked or Broken

     The information in this article can help you when The system hinge is cracked or broken off. A corner of the system has become detached. What to do The system will need to be serviced. The following systems are available for service from Nintendo: New Nintendo 2DS XL - Serial numbers begin with "NW" For your convenience, Nintendo... KA ID: 476 Meta-Answer ID: 476

  4. Circle Pad or C Stick Has an Unusual Feel or Noise

     The information in this article can help you when The Circle Pad makes a creaking noise when moved. The movement of the Circle Pad feels unnatural. With a small number of systems, there may be a creaking noise when using the Circle Pad or C Stick. This is within the quality specifications of the system and should not affect game play. For some... KA ID: 582 Meta-Answer ID: 582

  5. Game Card Will Not Stay in Nintendo 2DS or Nintendo 3DS Game Card Slot

     The information in this article can help you when the Game Cards don't click when inserted, and fall out of the system. What to do Ensure that the system is off, then remove and replace the Game Card. Only Nintendo DS, Nintendo DSi, and Nintendo 3DS Game Cards can be inserted in the Game Card Slot. Situation not... KA ID: 460 Meta-Answer ID: 460

  6. Liquid Was Spilled in or on a Nintendo 3DS Game Card

     Updated The information in this article can help you when liquid of some kind has been spilled on a game card. What to do Was the game made by Nintendo or a Licensee? Nintendo Licensee Remove the Game Card from the system (if necessary). Allow the Game Card to dry out for a few days. Important: Do not... KA ID: 594 Meta-Answer ID: 594

  7. System Housing Color or Paint Issues

     The information in this article can help you when your system housing is scratched or damaged. What to do With a small number of systems, there may be some small color or paint issues that can occur. This is within the quality specifications of the system and should not affect game play. Use... KA ID: 587 Meta-Answer ID: 587

  8. System Housing Has Gaps or Makes Rattle/Creaking Noises

     The information in this article can help you when your system has gaps in the housing seal or is making rattling noises. What to do With a small number of systems, there may be some small cosmetic issues on the housing that can occur. These are within the quality specifications of the system and should not affect game... KA ID: 584 Meta-Answer ID: 584

  9. System Is Not Accurately Registering Motion

     The information in this article can help you when The system responds incorrectly or not at all when playing a game or using an application with motion controls. The system is not counting steps, the... Note: During normal operation, steps will only register when the system is powered on and in Sleep Mode. Complete these steps Check the software manual to make sure the game supports motion... KA ID: 589 Meta-Answer ID: 589

  10. SD Card Stuck In Slot on Nintendo 3DS Family System

     The information in this article can help you when the SD Card is stuck in the SD Card Slot. What to do Ensure you are following the steps to remove an SD card. Situation not resolved If the SD card cannot be removed, then the system will need to be serviced. The following systems are... KA ID: 511 Meta-Answer ID: 511
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