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Nintendo 3DS: Other Product Issues

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  1. System Hinge Is Loose or Wobbly

     The information in this article can help you when the Nintendo 3DS system's upper screen seems loose or wobbly. With Nintendo 3DS systems, it is normal for the system to have some slight give or play to the hinge. As long as the upper screen clicks into place, this is within the quality specifications of the... KA ID: 539 Meta-Answer ID: 539

  2. Nintendo 3DS Family System Stylus Damaged or Lost

     The information in this article can help you when the stylus has been lost or damaged and needs to be replaced. What to do The stylus will need to be replaced. Replacements are available from Nintendo Store. KA ID: 586 Meta-Answer ID: 586

  3. General SD Card and microSD Card Troubleshooting

     The information in this article can help you when you're troubleshooting to perform before a service request. Note Do not remove or insert SD cards while the system is on. Do not remove a miniSD or microSD card while the adapter is still in the system. The Nintendo eShop can still be accessed without an SD... KA ID: 452 Meta-Answer ID: 452

  4. Either Screen Has Scratches or Is Worn

     The information in this article can help you when One or both screens has scratches, scuffs, or other marks. Glue or other residue was left behind from screen protector. What to do Clean the screen to see if this resolves the problem. Situation not resolved If the scratches or residue are still present, the system will need to be serviced. The following systems are... KA ID: 462 Meta-Answer ID: 462

  5. General Problems with Downloaded Games or Applications on Nintendo 3DS Family

     The information in this article can help you when a downloaded game or application is experiencing problems such as freezing, error messages, etc. What to do Use the Nintendo 3DS Download Repair Tool to check the game or application for errors and repair if necessary. Even if no errors are found, you can choose to run the repair tool. Start the... KA ID: 571 Meta-Answer ID: 571

  6. Dust or Debris under the Nintendo 3DS Screen

     The information in this article can help you when dirt or other material is trapped under the screen. Information Despite the standards Nintendo sets to minimize these imperfections, this can be caused by a tiny particle of dust or glass getting caught between the protective cover and the display... KA ID: 470 Meta-Answer ID: 470

  7. Liquid Was Spilled in or on a Nintendo 3DS Family System

     The information in this article can help you when liquid of any kind has been spilled in or on the system. What to do Remove the battery cover and battery, and allow the system to dry for a few days. Do not use artificial drying methods such as hair dryers, microwaves, etc. If liquid touched the battery... KA ID: 473 Meta-Answer ID: 473

  8. Physical Damage to Nintendo 3DS Family System

     The information in this article can help you when the system has been physically damaged or suffered catastrophic breakage. What to do The system will need to be serviced. The following systems are available for service from Nintendo: New Nintendo 2DS XL - Serial numbers begin with "NW" For your convenience, Nintendo... KA ID: 581 Meta-Answer ID: 581

  9. Nintendo 3DS Stylus Falls out of Holder

     The information in this article will help you when your system's stylus will not stay in the stylus holder. What to do Verify that the stylus is the stylus for correct system. Example: Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS, etc. Neither the Nintendo DS nor the Nintendo DSi stylus will fit into the... KA ID: 590 Meta-Answer ID: 590

  10. System Buttons Have an Unusual Feel or Noise

     This information in this article can help you when The system buttons make a noise when pressed. Pressing the system buttons feels unnatural. With a small number of systems, there may be a creaking noise when using the system buttons. This is within the quality specifications of the system and should not affect game play. For some players... KA ID: 600 Meta-Answer ID: 600
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