System Housing Has Gaps or Makes Rattle/Creaking Noises
The information in this article can help you when your system has gaps in the housing seal or is making rattling noises.
What to do
With a small number of systems, there may be some small cosmetic issues on the housing that can occur. These are within the quality specifications of the system and should not affect game play.
Use the system for a few weeks to determine whether this interferes with the enjoyment of game play.
Situation not resolved
If, after using the system for awhile, the issue continues to be distracting, the Nintendo 3DS, Nintendo 3DS XL, and Nintendo 2DS do carry a one-year warranty. We are happy to inspect and, if necessary, fix the system at no charge within the warranty period.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
