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Legacy Systems: Purchase Support

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  1. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 Meta-Answer ID: 2236

  2. Lost or Stolen Systems

     Use this article if a console is missing, lost, or may have been stolen. My system was lost/stolen How do I find my system serial number? Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one... KA ID: 65614 Meta-Answer ID: 52531

  3. Where Can I Find Refurbished, Older, & Used Nintendo Products?

     We have collected a list of sources you can use to help locate refurbished, older, and used Nintendo products. Nintendo Store We sell accessories, replacement parts, and a selection of Authentic... KA ID: 5099 Meta-Answer ID: 5098

  4. Held Funds, Pending or Duplicate Charges

     Information regarding transactions that appear to be pending or incomplete, or seem to have occurred multiple times. For example, you tried to purchase Nintendo eShop funds, but the funds were not... Note When using a pre-paid Visa/Mastercard/Discover card, the card must be registered first. Contact the bank that issued the card for further assistance. If a charge is declined, please check with... KA ID: 11275 Meta-Answer ID: 11274

  5. Shipping Restrictions for Lithium Batteries

     Due to industry-wide shipping regulations, the following restrictions apply to orders containing standalone lithium batteries: United States Limit of two individual lithium batteries per order... KA ID: 22209 Meta-Answer ID: 17735

  6. Online Auction Sites

     When looking for older systems, games, or accessories, online auction sites can be a great resource to use. While Nintendo does not endorse any specific auction sites, you can use the following... KA ID: 5100 Meta-Answer ID: 5099

  7. Does Nintendo Offer Purchase Discounts or Coupons?

     The following types of discounts are available through Nintendo: There are often a variety of discounts and sales on digital software through Nintendo eShop and the Nintendo Store. Refurbished... KA ID: 11215 Meta-Answer ID: 11214

  8. Plastic Housing and Hinge Issues

     The information in this article can help you when a system hinge is cracked or broken off or when a corner of the system has become detached. What to do Nintendo is no longer offering service requests for the Nintendo DS, so if the plastic housing or hinge are cracked, it's time to replace your system. Nintendo now offers refurbished and... KA ID: 4792 Meta-Answer ID: 4791

  9. Nintendo DSi Shop Overview

     Important: As of April 1, 2017 , the Nintendo DSi Shop is closed for new purchases. It is no longer possible to add Nintendo DSi Points or purchase new games in the Nintendo DSi Shop. The Nintendo... KA ID: 4479 Meta-Answer ID: 4478

  10. Nintendo DSi Shop Service Discontinuation Q&A (updated 3/31/17)

     Select a topic below: General Questions DSiWare Nintendo DSi Points General Questions When did the Nintendo DSi Shop close? The Nintendo DSi Shop shut down in stages over the course of a year: April... KA ID: 16616 Meta-Answer ID: 16559
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