Legacy Systems: Game Support
Top articles
- Check Service Request Status
- Service request turnaround times
- Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
- Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
- Troubleshoot a broken Nintendo product
All Articles
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How to Redownload Wii Shop Channel Content on Wii
In this article, you'll learn how to redownload content already purchased/downloaded in the Wii Shop on Wii. Important: The Wii Shop is closed for new purchases. Previously purchased titles can still be re-downloaded. However, this option will also be discontinued at some point in the future. (Exact date... KA ID: 3764 -
How to Sync the Pokéwalker
In this article, you'll learn how to sync the Pokéwalker. Important: Before using the Pokéwalker accessory, you need to have at least one Pokémon in a PC box in the game. This means you will have to obtain the Pokédex and return the mysterious egg to... KA ID: 7374 -
Can I Play Nintendo 3DS Game Cards on a Nintendo DS/DS Lite/DSi/DSi XL System?
No. Nintendo 3DS Game Cards can only be played using a Nintendo 3DS family system. KA ID: 402 -
How to Update Pokémon X and Pokémon Y
Updated In this article, you'll learn how to install the update for Pokémon X and Pokémon Y. Note Save data will still be available for use after downloading the update. After downloading the update, please do not delete the update data. Update data can be viewed in the "Downloadable... KA ID: 1061 -
How to Update the Pokémon Bank Application
Updated In this article, you'll learn how to update Pokémon Bank. Note This update must be applied in order to use the Internet features of Pokémon Bank. Save data will still be available for use after downloading the update. After downloading the update, please... KA ID: 13323 -
How to Update Pokémon Ultra Sun and Pokémon Ultra Moon
Updated In this article, you'll learn how to update Pokémon Ultra Sun and Pokémon Ultra Moon. Note Save data will still be available for use after downloading the update. After downloading the update, please do not delete the update data. Update data can be viewed in the Downloadable Content... KA ID: 28054 -
How to Reset the Pokéwalker
In this article, you'll learn how to reset the Pokéwalker. Important: This will erase the data on your Pokéwalker and link it to a new save game. Complete these steps Start the game on the Nintendo DS. Select Connect to Pokéwalker from the Main Menu. You... KA ID: 3925 -
Can I Play Nintendo DSi and Nintendo DS Games on Nintendo 3DS Family Systems?
With the exception of a few games which require the use of the AGB slot, all Nintendo DS games are compatible with Nintendo 3DS family systems. However, some specific features or accessories that use... KA ID: 324 -
How to Play Multiplayer with One Game Card
In this article, you'll learn how to play multiplayer games with only one game card. Note Certain Nintendo DS games require only one player have a copy of the game to play multiplayer. Those without a copy of the game will need to download the game information from the player that... KA ID: 3910 -
How to Start a Multiplayer Game (Minecraft: Wii U Edition)
In this article, you'll learn how to start a multiplayer game. Note Multiplayer is available only when the Wii U console is playing in High Definition mode which requires a HDMI cable or Wii Component video cable connection between the Wii U console and the TV... KA ID: 15831
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