Skip Navigation
Nintendo Switch 2: Purchase Support

All Articles

  1. Missing Nintendo eShop Funds on Nintendo Switch 2 or Nintendo Switch

     Updated Steps to help when you cannot find the funds you added to your Nintendo eShop balance. Possible solutions Check if the purchase was made on a different console Visit the Account Home website , and sign in to your Nintendo Account. Purchases can only be viewed when logged in to the... KA ID: 22278 Meta-Answer ID: 17795

  2. Download of Software or Update Data is Stuck or Will Not Progress on Nintendo Switch 2

     Follow these steps if download progress does not begin, is paused, or appears stuck when downloading software on Nintendo Switch 2. Note: Some games and software will pause downloads when they are being played. This is generally done to ensure the best experience when using a game's online features and services. What to do... KA ID: 68178 Meta-Answer ID: 54854

  3. Nintendo eShop Digital Gift Card is lost or missing

     Follow these steps when a Nintendo eShop digital gift card purchased from Nintendo Store is missing (never received, lost, stolen, etc). What to do Nintendo eShop digital gift card orders are sent to your Nintendo Account’s email address. Check the confirmation email you received for your order. Your download code should appear there... KA ID: 58233 Meta-Answer ID: 46322

  4. How to Cancel a Pre-Order for a Game on Nintendo eShop

     In this article, you'll learn how to cancel a pre-order you have placed for a game on Nintendo eShop. Important: A pre-order can only be canceled if it is 7 days or longer before the game’s release. Before you start You will need: Access to the Nintendo Account that placed the pre-order One of the... KA ID: 50284 Meta-Answer ID: 42069

  5. Help With Your Classic Game Controller Order

     The information in this article can help you when you have difficulties ordering a Nintendo Entertainment System Controller, Super NES Controller, Nintendo 64 Controller, or SEGA Genesis Control Pad. Nintendo Switch Online members in the U.S. and Canada can purchase various controllers for use with a curated library of classic games. This offer is limited to four of each type of controller per... KA ID: 41193 Meta-Answer ID: 35363

  6. How to Locate Nintendo Products in Brazil

     Nintendo products such as the Nintendo Switch Pro Controller and other accessories may be available in Brazil through local and online retailers, such as Magazine Luiza, Fastshop, Ponto, Casas Bahía... KA ID: 58161 Meta-Answer ID: 46258

  7. How to Pre-Order a Game on Nintendo eShop

     Steps for pre-ordering a game on Nintendo eShop. Note: If the game you pre-order offers a promotion of bonus content to early purchasers, any bonus download codes will not be available until payment is processed and the game is pre-loaded on your... KA ID: 50283 Meta-Answer ID: 42068

  8. System Requirements for Off-Device Purchases

     Once you have purchased a digital game through the Nintendo Store, your game will download to the Nintendo Switch 2 or Nintendo Switch that you chose during the purchase process. To complete the... KA ID: 16500 Meta-Answer ID: 16443

  9. Error Code: 9001-0040

     Steps for when you're unable to redeem an offer or a download code through the Nintendo website and you receive the error code 9001-0040 and the message "This download code has already been used." Note: This error code indicates that the offer or the download code you entered has already been redeemed. What to do If you have already attempted to redeem the download code or offer, check your... KA ID: 44452 Meta-Answer ID: 37578

  10. About Nintendo Switch 2 Game Pricing

     Information Beginning in May 2026, and starting with preorders for Yoshi and the Mysterious Book , new Nintendo published digital titles exclusive to Nintendo Switch 2 will have an MSRP that is... KA ID: 71487 Meta-Answer ID: 55731
Still need help? Contact us