Skip Navigation
Nintendo Switch 2: Purchase Support

All Articles

  1. Does Nintendo Offer Purchase Discounts or Coupons?

     The following types of discounts are available through Nintendo: There are often a variety of discounts and sales on digital software through Nintendo eShop and the Nintendo Store. Refurbished... KA ID: 11215 Meta-Answer ID: 11214

  2. Purchased Foreign Nintendo Switch Online Membership Code

     Steps for situations where you purchased a Nintendo Switch Online membership code that was intended for use in a different region than the region where you are trying to redeem it. What to do Nintendo Switch Online membership codes are specific to a particular region, which means they can only be redeemed on systems and/or Nintendo Accounts that are set to that same region... KA ID: 41266 Meta-Answer ID: 35436

  3. Redeeming Fortnite Gift Cards

     Use this information when you want to redeem a Fortnite Gift Card for Nintendo Switch 2 and Nintendo Switch. Important: While Fortnite Gift Cards are replacing V-Bucks Cards, you can still use and redeem your V-Bucks Cards at https://www.fortnite.com/vbuckscard. Overview Use Fortnite Gift Cards to add... KA ID: 48484 Meta-Answer ID: 40592

  4. Nintendo eShop Pre-Order and Pre-Load FAQ

     Information Select games and DLC are available to pre-order on Nintendo eShop prior to their release date. When you pre-order content on Nintendo eShop, payment will not be processed until, at... KA ID: 50282 Meta-Answer ID: 42067

  5. Can I Transfer Games from Older Consoles to Nintendo Switch 2?

     By linking your Nintendo Account to a Nintendo Switch 2 console, games that you already own digitally on Nintendo Switch can be downloaded and played on Nintendo Switch 2. Physical game... KA ID: 68177 Meta-Answer ID: 54853

  6. How to Locate a Nintendo Store Order

     How to locate Nintendo Store orders. Complete these steps Do you want to check the order status while logged into your Nintendo Account? Logged in Visit Nintendo Store. Sign in with the Nintendo Account that placed the order. Click... KA ID: 6084 Meta-Answer ID: 6083

  7. Digital Content is Missing from Nintendo Switch 2 or Nintendo Switch (Games, DLC, Etc)

     Follow these steps if certain games or DLC seem to be missing or cannot be launched from the HOME Menu. Complete these steps Are you missing a full game, or specific DLC in a game? Full Game DLC Locate the game in the Nintendo eShop using your Nintendo Switch 2 or Nintendo Switch and... KA ID: 22292 Meta-Answer ID: 17809

  8. Error Message: “This Software Cannot Be Played. The Nintendo Account Used to Purchase This Software Has Been Unlinked”

     Steps for when you receive the error message "This Software Cannot Be Played. The Nintendo Account Used to Purchase This Software Has Been Unlinked" when trying to play a game. Information Purchases on the Nintendo Switch eShop are tied to the Nintendo Account that made the purchase. You can have up to two consoles that can load virtual game cards per Nintendo Account... KA ID: 22449 Meta-Answer ID: 17966

  9. Can I View My Service Request or Order History Through My Nintendo Account?

     No. Part orders placed by agents and service requests are not currently associated to the My Nintendo service. If you'd like to check your service request order status, please visit the Nintendo... KA ID: 16577 Meta-Answer ID: 16520

  10. How to Order Nintendo Switch Online Exclusive Items

     Steps for how to purchase physical items that are exclusive to Nintendo Switch Online members through Nintendo Store. Nintendo Switch Online members in the U.S. and Canada can purchase various exclusive items. The offers may have limits on the number that can be purchased, but they are not limited by family... KA ID: 41216 Meta-Answer ID: 35386
Still need help? Contact us