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Nintendo Switch 2: Error Codes and Messages

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  1. Error Message: "Could Not Connect to the TV, Please Use the AC Adapter Supplied With the Console." on Nintendo Switch 2

     Steps for when you are trying to use Nintendo Switch 2 in TV mode and a message is displayed about needing to use the AC adapter that was supplied with the console. Note: This message may be displayed if you're not using the official Nintendo Switch 2 AC adapter (model no. NGN-01). What to do Power off the TV and disconnect all cables from the dock. Unplug... KA ID: 68285 Meta-Answer ID: 54961

  2. Error Message: Unable to Use Credit Card

     The information in this article can help when you are unable to add funds, save a credit card, or purchase content using a credit card in the Nintendo eShop on Nintendo Switch 2 or Nintendo... Note: This message indicates an error occurred when attempting to use a credit card, likely the result of a temporary service outage or a high volume of user access. What to do Ensure your system... KA ID: 49641 Meta-Answer ID: 41573

  3. Error Code: 2137-8006

     The information in this article can help when you are unable to complete a download on your Nintendo Switch 2 or Nintendo Switch console and receive the error code 2137-8006. Important: A USB LAN Adapter is required to set up a Wired Internet connection when using a Nintendo Switch Dock without a LAN port. A USB LAN Adapter can be connected to Nintendo Switch Lite using a... KA ID: 22493 Meta-Answer ID: 18010

  4. Error Message: You cannot create an account for a child because your ability to add additional members to a family group has been restricted.

     Steps for situations where you are trying to add a Nintendo Account for a child to your family group, but you receive an error message. Information If members repeatedly join and leave your family group, you may be restricted from adding new child accounts to the group for some time. The number of times a member can join or leave a... KA ID: 63297 Meta-Answer ID: 50465

  5. Error Code: 2162-0002

     Follow these steps when you receive error code 2162-0002 while using Nintendo Switch 2 or Nintendo Switch. What to do Restart the console. How to restart a Nintendo Switch 2 console Press and hold the POWER Button for at least three seconds. Select Power Options Opciones de apagado Options... KA ID: 22596 Meta-Answer ID: 18113

  6. Error Message: "The Page Cannot Be Displayed"

     Steps for when you receive the error message: "The page cannot be displayed" when trying to open the Nintendo eShop on your Nintendo Switch 2 or Nintendo Switch console. Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection Possible solutions Check that your console has the latest system update. How to update... KA ID: 48977 Meta-Answer ID: 41004

  7. Error Code: 9001-2470

     Steps for when error code 9001-2470 is displayed when you attempt to purchase a game on Nintendo.com. What to do KA ID: 48692 Meta-Answer ID: 40782

  8. Error Code: 2809-1028

     Steps for when you're attempting to connect to the Internet on your Nintendo Switch 2 or Nintendo Switch and the error code 2809-1028 is displayed. Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection Possible solutions Test your connection after any changes are made to the console or... KA ID: 43120 Meta-Answer ID: 36999

  9. Error Code: 2124-0150

     Information to help you when: Error code 2124-0150 is displayed when trying to link a Nintendo Account on Nintendo Switch 2 or Nintendo Switch. You receive error message: "This Nintendo Account... What to do A Nintendo Account cannot be linked to more than one user on a single console. If the Nintendo Account you are trying to use has already been linked to another user, simply create your own... KA ID: 28145 Meta-Answer ID: 22774

  10. Error Code: 2124-8006, 2124-8007

     Steps for when you are unable to link a Nintendo Account to your Nintendo Switch 2 or Nintendo Switch console and receive the error code 2124-8006 or 2124-8007. Before you start You will need: Your Nintendo Nintendo Switch 2 or Nintendo Switch console An Internet connection Possible solutions Are you using a wireless or wired Internet connection?... KA ID: 25858 Meta-Answer ID: 21178
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