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  1. Link to a URL Check Service Request Status

     KA ID: 10925 Meta-Answer ID: 10924

  2. Warranty and Service Information

     You may need only simple instructions to correct a problem with your product. Try our website at support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than going to... KA ID: 50404 Meta-Answer ID: 42038

  3. Factory Service Terms & Conditions

     Nintendo's Factory Service, which is defined as the repair (or replacement, at Nintendo's discretion) of Nintendo products, is available for products within their original manufacturer's warranty or... KA ID: 59155 Meta-Answer ID: 47055

  4. Lost or Stolen Systems

     Use this article if a console is missing, lost, or may have been stolen. My system was lost/stolen How do I find my system serial number? Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one... KA ID: 65614 Meta-Answer ID: 52531

  5. Troubleshoot a broken Nintendo product

     Learn how to troubleshoot and set up a service request for your broken Nintendo product. Note: Nintendo currently only services Nintendo Switch 2, Nintendo Switch, and New Nintendo 2DS XL systems and accessories. For information on legacy systems and accessories, including Wii U... KA ID: 8261 Meta-Answer ID: 22641

  6. Service Request FAQ

     Updated The information in this article can help when you have questions about your service request. General Service Request Questions How do I set up a service request? How long is my warranty in the US or Canada? Can I use the UPS Pick-Up program? Where can I view the Factory Service Terms &... KA ID: 47284 Meta-Answer ID: 39654

  7. Open Source Software Information

     For inquiries about Open Source Software, please refer to the following web page: https://www.nintendo.co.jp/support/oss/. KA ID: 17520 Meta-Answer ID: 17468

  8. Online Auction Sites

     When looking for older systems, games, or accessories, online auction sites can be a great resource to use. While Nintendo does not endorse any specific auction sites, you can use the following... KA ID: 5100 Meta-Answer ID: 5099

  9. How to Package a Service Request

     Steps to pack and address a service request you’re sending to Nintendo. Important: You must set up a service request order with Nintendo before you can send in a Nintendo product for service. To get started, set up a service request. Complete these steps 1. Complete an... KA ID: 6128 Meta-Answer ID: 6127

  10. Does Nintendo Offer Purchase Discounts or Coupons?

     The following types of discounts are available through Nintendo: There are often a variety of discounts and sales on digital software through Nintendo eShop and the Nintendo Store. Refurbished... KA ID: 11215 Meta-Answer ID: 11214