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  1. Support Mode Overview for Poké Ball Plus

     Information on various Support Mode features for Poké Ball Plus. Important: In order to access Support Mode, Poké Ball Plus must be in standby mode (the LED is powered off) and not be currently connected to another device, such as a Nintendo Switch 2... KA ID: 42336 Meta-Answer ID: 36371

  2. Super NES Controller Physical Damage

     The information in this article can help you when: A Super NES Controller has been physically damaged or has suffered catastrophic breakage. A button or the part of the Super NES Controller is loose... What to do The damaged Super NES Controller will need to be serviced. Please contact us for support. KA ID: 47361 Meta-Answer ID: 39717

  3. NES Controller Does Not Respond Correctly

     Information to help you when the buttons or +Control Pad on the NES Controller do not respond or respond incorrectly with a Nintendo Switch 2 or Nintendo Switch console, or the characters move... Important The NES Controllers are designed to work with NES – Nintendo Switch Online software. Although it's possible that these controllers can be used to navigate the menus on a Nintendo... KA ID: 42897 Meta-Answer ID: 36837

  4. SEGA Genesis Control Pad Physical or Liquid Damage

     The information in this article can help you when: A SEGA Genesis Control Pad has been physically damaged or has suffered catastrophic breakage. A button or the part of the SEGA Genesis Control Pad... What to do The damaged SEGA Genesis Control Pad will need to be sent in for service. Please contact us for support. KA ID: 56739 Meta-Answer ID: 45202

  5. Unable to Detach the Joy-Con 2 from the Joy-Con 2 Grip

     Information for when the Joy-Con 2 controller cannot be detached from the Joy-Con 2 grip or the Joy-Con 2 charging grip. What to do Review the steps for detaching the Joy-Con 2 controllers from the Joy-Con 2 grip and make sure all steps are being followed. Situation not resolved If one or both of the... KA ID: 68471 Meta-Answer ID: 55147

  6. Joy-Con 2 is Attached Incorrectly to the Joy-Con 2 Strap and Stuck

     Help for when the Joy-Con 2 strap has been attached incorrectly to the Joy-Con 2 and cannot be removed. What to do Try to detach the Joy-Con 2 strap from the Joy-Con 2. Situation not resolved In the event that one or both of the Joy-Con 2 controllers cannot be detached from the Joy-Con 2... KA ID: 68235 Meta-Answer ID: 54911

  7. Unable to Detach the Joy-Con 2 From the Joy-Con 2 Strap

     Information for when the Joy-Con 2 controller cannot be detached from the Joy-Con 2 strap. What to do Review the steps for How to Attach/Detach and Wear the Joy-Con 2 Strap with Nintendo Switch 2 and make sure all steps are being followed to detach the straps. Situation not... KA ID: 68488 Meta-Answer ID: 55164