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Nintendo Store App Overview and FAQ (MT-41000, MT-41002)

Nintendo Store

The Nintendo Store app is a convenient smart device app that helps you browse and purchase both physical and digital products available on Nintendo Store. With the Nintendo Store app, you’ll receive notifications about game releases, sales, upcoming events, items on your Wish List, and more. Additionally, you can:

  • View Play Activity, Gold Point and Platinum Point balances, and purchase history.
  • Redeem a download code or Nintendo eShop card.
  • Check in to Warp Pipe Pass events.

You will not be able to change your Nintendo Account settings, manage virtual game cards, manage save data or your console’s memory, or perform the functions of other Nintendo mobile apps, like managing parental controls.

General Information

Play Activity

Check In

General Information

How do I sign in to the Nintendo Store app?

You do not need a Nintendo Account to access the app, but signing in gives you access to many of its features, including making purchases. To sign in, open the app and follow the steps on How to Sign In to a Nintendo Account.

How do I choose the notifications I receive?

To ensure you stay informed, adjust your notification settings in the app.

  1. Open the User Page.
  2. Tap the Settings gear icon at the top right, then tap Notifications.
  3. Toggle on the notifications you’d like to receive:
    • Store updates
    • Software-Related Info
    • Check-In Events
    • Game Releases (for items on your Wish List)
    • Sales (for items on your Wish List)
    • Upcoming Expirations
    • Drawing Results
    • App Updates

In which countries is this app available?

The Nintendo Store app is available for iOS and Android devices and for customers in regions where the Nintendo eShop is also available. Within the Americas, these countries are:

  • Argentina
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Mexico
  • Peru
  • United States

Physical item purchases are only available in the United States and Canada.

Can I find Nintendo news articles without using the Nintendo Store app?

You can find the information from the News section of the Nintendo Store app on Nintendo’s website or in Nintendo Directs.

Play Activity

How do I see information about games I’ve played on Nintendo 3DS or Wii U?

To see your Nintendo 3DS or Wii U gameplay activity on the Nintendo Store app, you must link your Nintendo Account with the Nintendo Network ID (NNID) registered to your Nintendo 3DS or Wii U.

  1. In the Nintendo Store app, go to the User Page, then tap Play Activity.
  2. Scroll to the bottom of the screen, then tap the Link button.
  3. Follow the linking process on How to Link or Unlink a Nintendo Network ID to a Nintendo Account.

If you do not see the Link button, your Nintendo Account is already connected to a Nintendo Network ID. Follow these steps to link a new NNID to the Nintendo Account and/or link the NNID to a different Nintendo Account.

Why can’t I see my play activity even though I’m signed in to my Nintendo Account?

If you do not see your play activity, you might be signed in with a Nintendo Account that is not linked to your Nintendo Switch 2 or Nintendo Switch. To check the Nintendo Account used to sign in, and to log in with a different Nintendo Account:

  1. In the Nintendo Store app, go to the User Page, then tap the Settings gear icon at the top right.
  2. Check the Nintendo Account currently used to sign in to the app.
  3. Tap Sign Out to sign out of the app.
  4. Sign in again using the information for the Nintendo Account linked to your Nintendo Switch 2 or Nintendo Switch.

Why does the play activity on the Nintendo Store app look different from the play activity on my console?

The Nintendo Store app shows your play history, starting from the day you linked your Nintendo Account to your console.

It can take up to one day for gameplay data to appear on the app. This data transfer occurs when your console is in sleep mode and connected to the Internet, so the information might not always match the information on your console. Additionally, if you just created your Nintendo Account, it can take a few days for your play history to show up in the app.

If you have gameplay data for Nintendo 3DS or Wii U, the Nintendo Store app only displays play data through February 2020.

Check In

How do I use Check In through the Nintendo Store app?

Check In is a location-based feature on the Nintendo Store app that lets you check in at select Nintendo locations.

To check in:

  1. In the Nintendo Store app, go to the User Page, then tap Check In. The Nintendo Store app User Page with a Check In button on iOS.
  2. If prompted, enable location services.
  3. If you are in a location where check-in is available, you will see this location in Events in Your Area. Tap Check In. The Nintendo Store app Check In page with a red Check In button.

After you check in, you’ll see a Checked in! confirmation, then a screen that says you are eligible to collect a gift. Tap OK, then Collect Gift. Follow the on-screen instructions to claim your prize.

Why is Check In not working?

If the check-in feature is not working, adjust the location settings on your smart device.

For iOS:

  1. From your smart device Settings, select Privacy & Security, then tap Location Services.
  2. Select Nintendo Store from the list of apps that use location services.
  3. Enable Precise Location.
  4. Additionally, check that you’ve enabled Wi-Fi and Bluetooth on your smart device.

For Android:

  1. From your smart device Settings, select Location, then tap Advanced.
  2. Enable Wi-Fi scanning and Bluetooth scanning.

These processes may vary slightly depending on your OS version. For more information, check the user manual of the device you’re using.

Which smart device settings should I enable to use Check In through the Nintendo Store app?

For iOS:

  1. From your smart device Settings, select Privacy & Security, then tap Location Services.
  2. Enable Location Services.
  3. Select Nintendo Store from the list of apps that use location services.
  4. Select While Using the App.

For Android:

  1. From your smart device Settings, select Location.
  2. Enable Use location.
  3. Select App location permissions, then tap Nintendo Store.
  4. Select Permissions.
  5. Under Location, select Allow only while using the app.

These processes may vary slightly depending on your OS version. For more information, check the user manual of the device you’re using.

Why can’t I see my check-in history when I checked in using a QR code?

When you check in using a QR code, it may take up to 24 hours to display information in Check-In History. If you use the feature to check in with a child’s account, the check-in history will not display on the parent or guardian’s account. Sign in to the child’s account to view the check-in information.

How do I find out about where I can use Check In?

To find information about places that will use location-based Check In through the Nintendo Store app, go to the User Page of the app. Tap Check In, then Upcoming.

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