Nintendo Switch 2 System Has No Power, a Blank Screen, or Won't Wake Up From Sleep Mode

Situation not resolved

If the console doesn't turn back on, follow the additional troubleshooting depending on whether you see a battery charge indicator on the screen.

If the battery charge on the console is nearly depleted when the AC adapter is first plugged in, the screen will remain off and a charging indicator will be momentarily displayed on the top-left corner of the console screen.

• Battery charge indicator is displayed on a blank screen
  1. Charge the console for at least 15 to 30 minutes with an undamaged Nintendo Switch 2 AC adapter.
     • Check AC adapter
       1. Check the model number to verify you are using the Nintendo Switch 2 AC adapter. The model number can be found on the bottom of the AC adapter, where the cord attaches. It should read MOD. NGN-01 on the side.
          
       2. An undamaged Nintendo Switch AC adapter may be used to plug directly into the Nintendo Switch 2 to charge. This AC adapter will not charge the Nintendo Switch 2 if plugged into the dock to charge due to power differences.
       3. Check the AC adapter(s) for damage. Damage can include frayed or split cord, loose connectors, kinks, etc.

       Non-licensed and/or damaged AC adapters may have compatibility problems with your console.

       You can purchase replacement Nintendo Switch 2 AC adapters from Nintendo Store.

  2. Press the POWER Button to turn it on.
  3. Confirm that the console has the latest system update installed.
     • How to check for the latest system update
       1. Select System Settings on the HOME Menu.
       2. Scroll down to the bottom of the System Settings menu and select System.
       3. Select System Update to start the system update process.
          • The system will check to see if an update is available.

       For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

  If the issue is not resolved using the troubleshooting steps above, the Nintendo Switch 2 console will need to come in for service.

  For your convenience, Nintendo provides a quick and easy-to-use online service request process.

  • Include the AC adapter for testing purposes.
• No charging indicator on a blank screen
  1. Test the AC adapter in the other USB Type-C® connector port on the console. There is one on the top and one on the bottom of the console.
     • The other USB-C connector works

       The Nintendo Switch 2 console will need to come in for service.

       For your convenience, Nintendo provides a quick and easy-to-use online service request process.

  2. Unplug the AC adapter from your console.
  3. Plug the AC adapter into another Nintendo product that uses USB-C, such as a Nintendo Switch 2 Pro Controller or the dock for your console.
  4. Check to see if the other device charges (if testing on a dock, you may see the power light turn on for a moment when first plugging it in).

  1. Does the AC adapter charge/power a different Nintendo device?

     Yes No or Don't have another device to test

  2. The Nintendo Switch console will need to come in for service.

     For your convenience, Nintendo provides a quick and easy-to-use online service request process.

     1. Check the model number to verify you are using the Nintendo Switch 2 AC adapter. The model number can be found on the side of the AC adapter. It should read MOD. NGN-01 near the top of the text.
        
        • Not using a Nintendo Switch 2 AC adapter
          • A Nintendo Switch AC adapter can be used to charge the console directly, but can not be used with the Nintendo Switch 2 dock for charging or using the console in TV mode.
          • If a non-licensed AC adapter is being used, replacing it with the correct accessory may resolve the problem.

          You can purchase the Nintendo Switch 2 AC adapter from Nintendo Store.

     2. Check the AC adapter for damage. Damage can include frayed or split cord, loose connectors, kinks, etc.
        • The AC adapter is damaged

          If any damage to the AC adapter is found, it will need to be replaced.

          You can purchase the Nintendo Switch 2 AC adapter from Nintendo Store.

     3. Use a different AC adapter to try to charge the console.
        • Don't have a second AC adapter

          The Nintendo Switch 2 console will need to come in for service.

          For your convenience, Nintendo provides a quick and easy-to-use online service request process.

          • For testing purposes, be sure to include the AC adapter.
        • The screen still remains blank

          If the issue is not resolved using the troubleshooting steps above, the Nintendo Switch 2 console will need to come in for service.

          For your convenience, Nintendo provides a quick and easy-to-use online service request process.

          • For testing purposes, be sure to include the AC adapter.
     4. Check both the USB-C connector on the top and at the bottom of the Nintendo Switch 2 console for damage, such as bent metal.
        • The USB-C connector on the console is damaged

          If any damage is found to the USB-C connector, the Nintendo Switch console will need to be serviced.

          For your convenience, Nintendo provides a quick and easy-to-use online service request process.