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The Battery Charge Indicator or Percentage Displays Incorrectly on Nintendo Switch 2

Nintendo Switch 2

Steps for when the battery amount displayed and the actual remaining battery use don't match. For example, you are able to continue using your Nintendo Switch 2 console for a few hours even though the battery charge indicator displays the battery is almost depleted.

Before you start

You will need:

  • Your Nintendo Switch 2 console
  • Your Nintendo Switch 2 AC adapter (Model NGN-01)
  • Access to the internet

Complete these steps

  1. Confirm that you're using an adequately powerful AC adapter to charge your console.
    • The Nintendo Switch AC adapter (Model HAC-002) can be used to charge the Nintendo Switch 2 when plugged into the console directly. Due to power output differences, it cannot be used to charge the Nintendo Switch 2 when docked.
  2. Confirm that your console has the latest system update.
    • How to perform a system update on Nintendo Switch 2
      1. Select the System Settings on the HOME Menu.
        System Settings highlighted on the HOME Menu Screen
        Configuración de la consola resaltado en la pantalla del menú HOME
        Paramètres de la console en surbrillance dans le menu HOME
        Configuração do console em destaque na tela do menu HOME
      2. Scroll down through the System Settings menu and select System.
      3. Select System Update, to start the system update process.
        System Update is highlighted within the System menu in System Settings
        Actualización del sistema resaltada en la página de Consola en la Configuración de la consola en Nintendo Switch 2
        « Mise à jour de la console » en surbrillance dans la page Console des Paramètres de la console sur Nintendo Switch 2
        Atualização em destaque na opção Configuração do console no Nintendo Switch 2
        • During the process, the system will first perform a check to determine if a new system update is available.
        • If an update is available, the download process will begin automatically.
  3. Power off the console.
  4. Press and hold down the volume up (+) and volume down (-) buttons, press the POWER Button once to turn the system on. Nintendo Switch 2 console with POWER Button and volume buttons highlighted
  5. Keep holding down the volume buttons until the menu for Recovery Mode appears. Navigating to this menu should reset the battery level meter.
  6. Power off the console again by pressing and holding the POWER Button until it turns off.
  7. Power the console back on and monitor the situation.

Situation not resolved

Navigating to the Recovery Mode menu should be enough to reset the battery level meter. If you've followed the above steps multiple times and the battery continues to display the remaining battery levels incorrectly, the console will need to be sent in for service.

For your convenience, Nintendo provides a quick and easy-to-use online service request process.

Additional information

Nintendo Switch 2 consoles take approximately three hours to fully charge when the console is powered off or in sleep mode. The battery life is approximately 2 to 6.5 hours when fully charged. The battery life will depend on the games you play.

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