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Save Data Cloud Backup Files Are Missing on Nintendo Switch 2

Nintendo Switch 2

Follow these steps when game progress from your most recent save data backup is missing or was not saved to the Save Data Cloud service.

Note: Save data backups for Nintendo Switch software can be shared between Nintendo Switch 2 and Nintendo Switch consoles using the same Nintendo Account. If you own the Nintendo Switch 2 Edition of a Nintendo Switch game, any Nintendo Switch 2 exclusive features or content would not be made accessible on Nintendo Switch.

What to do

Check the status of the most recent save data backup stored to the cloud by going to System Settings, followed by Data Management, and then Save Data Cloud. Select the intended user, then select the software in question.

  • The timestamp for the most recent save data that was backed up to the cloud, along with the most recent save data that is available on the console, will be displayed on the right-hand side of the screen.
  • When using either of the following two options (Back Up Save Data or Download Save Data), keep in mind that any overwritten save data cannot be recovered.
    • If the save data on the console is more recent than the version stored in the cloud service, you can manually back up your save data by selecting Back Up Save Data.
    • If the save data stored in the cloud service is more recent than the version on the console, you can download the save data stored in the cloud by selecting Download Save Data.

Additional information

Please note the following best practices for saved data backup:

  • Verify that that the console is connected to the Internet.
    • How to connect Nintendo Switch 2 to a wireless home network
      1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
      2. Select System Settings from the HOME Menu. The System Settings icon highlighted on the HOME Menu on Nintendo Switch 2
      3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals. Internet page highlighted in the System Settings on Nintendo Switch 2
      4. Select the appropriate network name (SSID) from the list.
      5. Use the onscreen keyboard to enter the network's wireless password, if one is required. Entering wireless network password using on-screen keyboard in the System Settings on Nintendo Switch 2
      6. The connection will be tested. Once the test is complete, select OK.
        • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

      For more details, please see How to Connect to the Internet on Nintendo Switch 2

  • Verify that the automatic save data backup setting toggled on for each user on the console. Selecting Automatic Save-Data Backup will turn this feature on or off. When automatic save data backup is enabled, the game progress will be backed up once the software is closed or while the console is in sleep mode.
  • Verify that the intended software supports save data backup.

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