Nintendo eShop Digital Gift Card is lost or missing
Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model
Follow these steps when a Nintendo eShop digital gift card purchased from Nintendo Store is missing (never received, lost, stolen, etc).
What to do
- Nintendo eShop digital gift card orders are sent to your Nintendo Account’s email address. Check the confirmation email you received for your order. Your download code should appear there.
- If the email confirmation does not arrive, please try the following:
- Allow a few hours for the email confirmation to arrive. If the email doesn’t arrive within this timeframe, please check your spam or junk mail folder.
- Purchases made with Boleto Bancário (residents of Brazil only) can take up to 3 business days (excluding Saturdays and Sundays) from the time of payment before codes are sent out. Please make sure you have allowed enough time for the codes to appear.
- If you checked out with more than one item in your cart, you will receive a single email confirmation with download codes for all purchased content. Review the full email text to locate the codes.
- Add our email address (no-reply@accounts.nintendo.com) to your safe-sender list.
- Make sure you are checking the email inbox for the email address associated with your Nintendo Account. Log in to the Nintendo Account website and check the "Sign-in and security settings" section to confirm the email address that is associated with your Nintendo Account.
-
Error Message: You currently can't receive email. Please update your email address.
This message indicates that your email address will no longer receive emails related to your Nintendo Account.
To resolve this, change your email address to a different email address.
-
Error Message: You currently can't receive email. Please update your email address.
- Resend the email confirmation by accessing My account on Nintendo Store in Mexico or Brazil, and selecting Send Email for the completed order.
- If necessary, try changing or updating the email address associated to your Nintendo Account, then resend the confirmation email again.
- Check your current balance in the Nintendo eShop. If the Nintendo eShop digital gift card was already redeemed on your system, you should see the funds in your balance if they have not yet been used.
