Nintendo eShop in Argentina, Chile, Colombia, and Peru Q&A

General Topics

Is the Nintendo eShop in these countries available in Spanish?

Yes, the Nintendo eShop in Argentina, Chile, Colombia, and Peru is available in Spanish. Keep in mind that, if available, the Nintendo eShop language will default to the language selected in the System Settings for your Nintendo Switch 2 or Nintendo Switch.

• Not all the games available in the Nintendo eShop will have Spanish language options.

Does the Nintendo eShop in Latin America have the same content as other countries, such as the United States, Canada, and Mexico?

There are more than 750 pieces of content, including first-party and third-party games, and DLC. The library will grow over time.

Will first-party games be available on their release date (North America schedule) in the Nintendo eShop in Latin America?

Yes, Nintendo first-party titles will be available in the Nintendo eShop for Argentina, Chile, Colombia, and Peru at the same time as their release in North America.

Third-party games and apps

Will third-party games, including indie titles, be available on their North American release date in the Nintendo eShop in Latin America?

Nintendo is working with partners to support all content currently available in Latin America. However, there may be some exceptions. Upcoming titles will release in the Nintendo eShop in Latin America at each publisher’s discretion.

Special Offers and Pre-sales

Are there discounts or offers similar to the Nintendo eShop in other countries?

Yes, consumers in Latin America can expect discounts and special offers on certain Nintendo eShop content.

Some games have pre-sale bonuses such as special skins. Are these bonuses available in the Nintendo eShop in Latin America?

Yes, consumers in Latin America can expect pre-sale bonuses to be offered on certain purchases on Nintendo eShop in all these countries.

Payment Methods

What is the official currency used in the Nintendo eShop in Latin America?

Local currency is used in the Nintendo eShop for each country (Argentina, Colombia, Chile, and Peru, respectively).

What are all payment methods accepted by the Nintendo eShop in Latin America?

VISA and MasterCard credit and debit cards are accepted, as well as Nintendo eShop cards. PayPal is not an accepted payment method for the Nintendo eShop in Latin America.

Am I able to cancel my pre-orders any time before payment has been collected in the Nintendo eShop in Latin America?

Yes. Payment is expected to be processed no sooner than 7 days before game launch.

Can I also transfer my funds if my Nintendo Account is set to another country (Canada, Mexico, USA…)?

Users should provide accurate and correct information when creating a Nintendo Account, including their country of residence. If a user moves from North America to a country in Latin America, for example, they should change the country associated with their Nintendo Account. If there are funds in their account, they will not be transferred. Users will have to use up their funds before being able to change the country.

How much tax is due on my purchase (Argentina only)?

Purchases of foreign digital services or content by Argentine consumers are subject to VAT. VAT will be charged by the local payment processor. Depending on where you live, local turnover taxes may also apply and will be charged by the local payment processor. The taxes will appear on your bank or credit card statement.

Can I store my credit card information?

Yes, you can store your credit card for convenient shopping. Also, automatic renewals for memberships, subscriptions and payments for pre-orders require a stored credit card or enough available balance of Nintendo eShop funds for processing.

My Nintendo

Can I use My Nintendo Gold Points on purchases in the Nintendo eShop in Latin America?

Yes, consumers in Latin America can redeem My Nintendo Gold Points on purchases of digital software and DLC. For more details of how to earn and redeem My Nintendo points, visit https://my.nintendo.com.

For information on Gold Point values when redeemed towards eligible content in the Nintendo eShop, please see How Much Are My Nintendo Gold Points Worth Towards Digital Purchases?.

Nintendo Account

Is it okay if I have Nintendo Accounts registered in different countries to access different Nintendo eShop versions?

Users should provide accurate and correct information when creating a Nintendo Account, including their country of residence. If a user moves from North America to Latin America, for example, they may change the country associated with their Nintendo Account. If there are funds in their account, they will have to use up their funds before being able to change the country.

Can I change the Nintendo eShop country?

Users should provide accurate and correct information when creating a Nintendo Account, including their country of residence. If a user moves from one country to other, they may change the country associated with their Nintendo Account. Your Nintendo eShop account balance does not carry over when you change the country that your Nintendo Account is set to. You will need to use the remaining funds in your Nintendo Account balance before you will be able to change the country. For more detail on how to change your country, please see How to Adjust Nintendo Account Profile Settings.

Customer Service

Who should I contact if I have a technical problem with Nintendo eShop in Latin America?

For any technical support with the Nintendo eShop in Latin America, please visit support.nintendo.com.