Error Code: 2123-1502

Possible solutions

• Attempt the download again.
  • How to attempt the download again
    1. Select OK Aceptar OK OK to close the error message.
    2. A message indicating that the download stopped because an error has occurred may appear. Select Continue to attempt the download again.
    3. If the same error code appears again, please try continuing the download a few more times.
    4. When the message "Downloading data..." appears, the download should complete normally.
• Restart the console.
  • How to restart a Nintendo Switch 2 console
    1. Press and hold the POWER Button for at least three seconds.
    2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
    3. Select Restart.
  • How to restart a Nintendo Switch console
    1. Press and hold the POWER Button for at least three seconds.
    2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
    3. Select Restart.
• Clear the cache on the console.
  • How to reset cache on Nintendo Switch 2
    1. Select System Settings from the HOME Menu.
    2. Scroll down and select System.
    3. On the right, select Data-Clear Options.
    4. Select Clear Cache.
    5. Select Clear Data to confirm.
  • How to reset cache on Nintendo Switch
    1. Select System Settings from the HOME Menu.
    2. Scroll down and select System.
    3. Scroll down again, and select Formatting Options.
    4. Select Reset Cache.
    5. Select the user that you wish to clear cached data for, and then select Reset to confirm.
       • This will delete saved IDs, passwords, cookies, history, and other cached website data. It will not affect the user's downloaded games or game save data.
• Test your Internet connection on the console.
  • How to test your Internet connection
    1. Select the System Settings icon from the HOME Menu.
    2. Scroll down through the System Settings menu and select Internet.
    3. Select Test Connection. The test will begin immediately. A message will appear stating if the test was successful with the results listed below.
       • Connection Name

         The name you have given the Internet connection, within the connection settings. If you have not named the connection, it will be displayed.

       • SSID

         The SSID of the wireless network you are connecting to.

       • Internet Connection

         The result of an Internet connectivity test. If Success is displayed, it indicates the console was able to connect with Nintendo's services.

       • Global IP Address

         The global IP address of the network you are using.

       • NAT Type

         The results of a NAT test for the network you are connecting to. This will range from A (best for peer-to-peer communication) to F (unable to complete peer-to-peer communication).

       • Download Speed

         The speed at which data was sent to you over the network you are connecting to.

       • Upload Speed

         The speed at which data was sent from you over the network you are connecting to.

    For more information, see How to Use the Internet Connection Test.

• Create a new Internet connection.
  • How to connect Nintendo Switch 2 to a wireless home network
    1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
    2. Select System Settings from the HOME Menu.
    3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
    4. Select the appropriate network name (SSID) from the list.
    5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
    6. The connection will be tested. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

    For more details, please see How to Connect to the Internet on Nintendo Switch 2

  • How to connect Nintendo Switch to a wireless home network
    1. Place the Nintendo Switch console within 10 feet of the wireless router to ensure a strong wireless signal.
    2. Select Settings from the HOME Menu on the Nintendo Switch console.
    3. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    4. Select the appropriate network name (SSID) from the list.
    5. If prompted, use the onscreen keyboard to enter the network's wireless password .
    6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

    For more information, see How to Connect to the Internet Using a Wireless Network.

• Manually enter an alternate DNS to determine if the DNS you are currently using is not working.
  • How to manually enter DNS settings on Nintendo Switch 2 or Nintendo Switch
    1. Select Settings from the HOME Menu.
    2. Select Internet.
    3. Select Internet Settings. Your console will automatically search for nearby Wi-Fi signals.
    4. Select your network from the list of networks located under Saved Networks on Nintendo Switch 2 or Registered Networks on Nintendo Switch.
    5. Select Change Settings.
    6. Select DNS Settings.
    7. Select Manual.
    8. Select Primary DNS.
    9. Hold down the B Button to delete the existing DNS (it defaults to zeros).
    10. Enter 8.8.8.8 as the primary DNS, and then select OK.

        Important: The suggested DNS are public DNS provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for public DNS will provide you with several other options you can use.

    11. Select Secondary DNS.
    12. Hold down the B Button to delete the existing DNS.
    13. Enter 8.8.4.4 as the secondary DNS, and then select OK.

    For more information, see How to Manually Enter DNS Settings on Nintendo Switch 2 or Nintendo Switch.

• Confirm that the MTU value in your network settings is set to default (1400).
• Connect to the Internet at a different location or access point.