Unable to Back Up Save Data Online for Nintendo Switch
The information in this article can help you when you are unable to use the Save Data Cloud service on Nintendo Switch.
Important
- Nintendo Switch consoles with system menu version 6.0.0 or higher can use Save Data Cloud backup.
- An active Nintendo Switch Online membership is required to use this service.
Note: You may also find our information on when the message “Backup was canceled because other save data has been backed up” is displayed helpful.
Possible solutions
- Ensure your Nintendo Switch console is connected to the Internet and has the latest system update.
If you are getting an error code, search our database for steps on what to do.
- Verify that the Nintendo Account you are using has an active Nintendo Switch Online membership.
Check your current subscription plan and expiration.
- Verify that the software you are using supports this service.
You may also find our information on identifying software that supports Save Data backup helpful.
- Check for possible outages.
Visit Nintendo's Network Status page and check for any posted service maintenance or outages.
- Ensure that the software is not currently in use.
Save data cannot be backed up if the software is left open or in use.
- Manually back up your save data.
If the save data for a different game is currently being backed up, you can wait for that back up to finish, or you can cancel it and manually back up the save data for your most recent game.
