Error Code: 2811-6003

What to do

1. Check that the game or DLC has been released in the Americas. You can search for the software on Nintendo Store.
   • Game or DLC has not been released in the Americas

     If previously announced software is not yet available in Nintendo eShop, wait for the release time and date, then try downloading the software again.

2. Check that your Nintendo Account is set to the correct country.
   • In the Americas, Nintendo eShop is currently available only in the United States, Argentina, Brazil, Canada, Chile, Colombia, Mexico, and Peru. If you are trying to access a game or DLC in a country where Nintendo eShop is not available, you will likely receive this error code.
3. Try downloading the game or DLC through Nintendo eShop. If you received this error code after trying to access a game or DLC in Nintendo eShop by following a link from a News Channel item or a game demo, try locating the software by searching directly in Nintendo eShop instead.
   • How to search for digital content in the Nintendo eShop for Nintendo Switch 2
     1. Select Nintendo eShop on the HOME Menu to launch the Nintendo eShop.
     2. If there are multiple user accounts on your system, select the account you want to use.
     3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
     4. Select Search/Browse on the left.
     5. Enter a keyword into the "Enter keyword" field and select Search to search by keyword. A list of results will appear.
        • If you would like to narrow your search further, select Filter or use the sorting options dropdown to limit the search results.
     6. Select one of the search results to open the details for the game or DLC.
        • You can also locate DLC by searching for the game, opening the details, then scrolling down to the "Downloadable Content" section

     For more information, please read How to Search for Content in the Nintendo eShop for Nintendo Switch 2.

   • How to search for a game title on the Nintendo Switch eShop
     1. Select Nintendo eShop on the HOME Menu to launch the Nintendo eShop.
     2. If there are multiple user accounts on your system, select the account you want to use.
     3. Select the magnifying glass in the upper-left corner to access the Search menu.
     4. Enter a keyword into the keyword field and select Search to search by the keyword. A list of results will appear.
        • If you would like to narrow your search further, you can adjust the Price Range and/or Genre to only display games within the category you set.
     5. After selecting a game title, scroll through the game details to view any available downloadable content.

     For more information, please read How to Search for Content in the Nintendo Switch eShop.

4. Check the region compatibility for the software in question.
   1. Open the software's menu options.
      • How to check software menu options on Nintendo Switch 2
        1. From the HOME Menu, highlight the icon for a game or application.
        2. Press the - Button or + Button to access the software menu.
      • How to check software menu options on Nintendo Switch
        1. Highlight the icon for the game or application from the HOME Menu.
        2. Press the + or – Button to open the software menu.
   2. Select Software Information.
   3. Select Support Information. The supported regions for the Nintendo Switch 2 or Nintendo Switch software will be displayed there.

Do the regions for the game and the DLC match?

• Regions match

  It is possible that a software update is required to use the DLC.

  • How to update game software
    1. Ensure the console is connected to the Internet.
    2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
    3. Press the + Button or – Button on your controller , then select Software Update followed by Over the Internet (Nintendo Switch 2) or Via the Internet (Nintendo Switch).

    For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.

  • Issue Persists

    If the game and DLC are both from the Americas region, but the error persists, please contact us for support.

• Regions do not match
  1. In which country was the DLC purchased?

     U.S., Argentina, Brazil, Canada, Chile, Colombia, Mexico, or Peru Any other region

  2. Please contact us for support.

     Unfortunately, we are unable to assist with digital purchases for other regions. You will need to work with the distributor for the country where you made the purchase.

     For future reference, ensure your Nintendo Account country is correct and verify the compatible regions for a game.

     You can find the game's region by checking the Support Information in the software menu options.

     • How to check software menu options on Nintendo Switch 2
       1. From the HOME Menu, highlight the icon for a game or application.
       2. Press the - Button or + Button to access the software menu.
     • How to check software menu options on Nintendo Switch
       1. Highlight the icon for the game or application from the HOME Menu.
       2. Press the + or – Button to open the software menu.