General Troubleshooting for the Toy-Con Not Responding Correctly

Nintendo Switch, Nintendo Switch - OLED Model

The information in this article can help you when while using Nintendo Labo, the Toy-Con does not respond as expected.

Nintendo Labo is not compatible with Nintendo Switch Lite.
Nintendo Switch – OLED Model will not cleanly fit within all the design parameters of the Nintendo Labo series. The system is not compatible with Toy-Con Piano and Toy-Con Motorbike from the Nintendo Labo Variety Kit.

You can find information on which accessories are required to build each Toy-Con from the different Kits:

What to do

Determine which Toy-Con you are having an issue with and check for the following on the Joy-Con controllers and on the Toy-Con itself:

Ensure your console has the latest system update.
Ensure the Joy-Con have the latest controller firmware update installed.
Verify that the Joy-Con controller is placed in the correct location on the Toy-Con.
The Labo Kit software will indicate for each Toy-Con the correct placement and orientation of the Joy-Con controllers. Consult the Make Mode for more details.
Ensure the Joy-Con battery is charged.
If the battery is low, allow the Joy-Con to charge.
Verify that HD Rumble is activated.
Learn more and get additional help with the HD Rumble or controller vibration if it is not functioning.
Ensure that the IR motion camera is not obstructed and is working properly.
Learn more and get additional help with the IR motion camera if it is not working properly.
Ensure that the volume on the console speakers is not low or muted.
Learn more and get additional help with the console speakers if no sound is coming from the one or both.

Verify that the Toy-Con is not ripped or broken.
You may also find our information on general fixes for damaged cardboard or accessories helpful.
For the Toy-Con that utilize reflective stickers, ensure that the stickers are placed correctly and unobstructed.
Verify that the reflective stickers are not covered by other materials such as adhesive tape or paint. You may also find our information on general fixes for peeling or damaged reflective stickers helpful.
For the Toy-Con that utilize rubber bands, ensure that the rubber bands are placed correctly and intact.
The Nintendo Labo software will indicate the correct placement of the rubber bands. Consult the Make Mode for more details. Learn more about our general fixes for damaged rubber bands.

If you need additional support, please contact us for support.