Error Code: 2142-0507

Possible solutions

Test your connection after each step below to determine if the change to your console or network settings resolves your issue.

• Restart your console.
  • How to restart a Nintendo Switch 2 console
    1. Press and hold the POWER Button for at least three seconds.
    2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
    3. Select Restart.
  • How to restart a Nintendo Switch console
    1. Press and hold the POWER Button for at least three seconds.
    2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
    3. Select Restart.
  • Console is not responding

    If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down. Then power it on again.

• Power cycle your home network.
  • How to power cycle your home network
    1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
    2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
    3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
    4. Plug the power cable back into the router and wait for the router lights to remain steady.

    For more information, see How to Power Cycle a Home Network.

• Confirm you entered the correct wireless password into the console's connection settings. In most situations, correcting the password entered into the console's Internet settings will resolve this error. Review your network's password information.
• Check the security setting within your console's Internet settings. Make sure you are entering the password exactly as it appears, and include any unique capitalization or symbols that may be used.
  • How to Change/View the Settings of an Existing Internet Connection on Nintendo Switch 2
    1. Select System Settings from the HOME Menu.
    2. Select Internet, and then Internet Settings.
       • The Nintendo Switch 2 will automatically search for near-by Wi-Fi signals.
    3. Select the connection you wish to edit, located under Registered Networks.
    4. Select Change Settings.
    5. Select from the following options to enter your network information:
       • Network Name

         Enter the nickname you want to give this network connection within the Internet settings, such as "Living Room" or "Grandma's House". If you leave this field blank, your router's SSID will be used as the network name.

       • SSID

         Enter the SSID (broadcast name) of the wireless router you are connecting to. If you don't know your router's SSID, please contact your Internet Service Provider and follow our tips to find it.

       • Security

         Enter the router's security type and wireless password. If you don't know this information, please contact your Internet Service Provider and follow our tips to find it.

       • IP Address Settings

         Select AutomaticModo automáticoAutoModo automático (recommended for most home networks) to automatically obtain IP address settings from the router. If your network requires it, select Manual and enter the appropriate network IP address, subnet mask, and gateway. Your Internet Service Provider and our tips on finding your network's IP information can help with this.

       • DNS Settings

         Select AutomaticModo automáticoAutoModo automático (recommended for most home networks) to automatically obtain DNS settings from the router. If your network requires it, select Manual and enter the appropriate Primary and Secondary DNS. Your Internet Service Provider can help with this, or you can enter Google's public DNS.

       • Proxy Settings

         Select Off (recommended for most home networks) if you are not connecting through a proxy. Otherwise, select Yes and enter the appropriate info for the proxy server, port, and auto-authentication. Your Internet Service Provider can help you determine this information, if needed.

       • MTU

         Keep the MTU at the default value of 1400 (recommended for most home networks), or enter the appropriate MTU value for your network, if needed. Your Internet Service Provider can help you determine this information.

       • Connect to a Hidden Network

         Select On (recommended) to allow the Nintendo Switch console to connect to hidden networks, which are networks that do not broadcast their SSID, or select Off to not allow this.

    6. Select Save, and then select OK to confirm the changes.
    7. Select Connect to this Network to test the saved connection, or select BackAtrásRetourVoltar to return to the Internet settings.

    For more information, see How to Change/View the Settings of an Existing Internet Connection.

  • How to Change/View the Settings of an Existing Internet Connection on Nintendo Switch
    1. Select System Settings from the HOME Menu.
    2. Select Internet, and then Internet Settings.
       • The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    3. Select the connection you wish to edit, located under Registered Networks.
    4. Select Change Settings.
    5. Select from the following options to enter your network information:
       • Network Name

         Enter the nickname you want to give this network connection within the Internet settings, such as "Living Room" or "Grandma's House". If you leave this field blank, your router's SSID will be used as the network name.

       • SSID

         Enter the SSID (broadcast name) of the wireless router you are connecting to. If you don't know your router's SSID, please contact your Internet Service Provider and follow our tips to find it.

       • Security

         Enter the router's security type and wireless password. If you don't know this information, please contact your Internet Service Provider and follow our tips to find it.

       • IP Address Settings

         Select AutomaticModo automáticoAutoModo automático (recommended for most home networks) to automatically obtain IP address settings from the router. If your network requires it, select Manual and enter the appropriate network IP address, subnet mask, and gateway. Your Internet Service Provider and our tips on finding your network's IP information can help with this.

       • DNS Settings

         Select AutomaticModo automáticoAutoModo automático (recommended for most home networks) to automatically obtain DNS settings from the router. If your network requires it, select Manual and enter the appropriate Primary and Secondary DNS. Your Internet Service Provider can help with this, or you can enter Google's public DNS.

       • Proxy Settings

         Select Off (recommended for most home networks) if you are not connecting through a proxy. Otherwise, select Yes and enter the appropriate info for the proxy server, port, and auto-authentication. Your Internet Service Provider can help you determine this information, if needed.

       • MTU

         Keep the MTU at the default value of 1400 (recommended for most home networks), or enter the appropriate MTU value for your network, if needed. Your Internet Service Provider can help you determine this information.

       • Connect to a Hidden Network

         Select On (recommended) to allow the Nintendo Switch console to connect to hidden networks, which are networks that do not broadcast their SSID, or select Off to not allow this.

    6. Select Save, and then select OK to confirm the changes.
    7. Select Connect to this Network to test the saved connection, or select BackAtrásRetourVoltar to return to the Internet settings.

    For more information, see How to Change/View the Settings of an Existing Internet Connection on Nintendo Switch.

• Create a new Internet connection.
  • How to connect Nintendo Switch 2 to a wireless home network
    1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
    2. Select System Settings from the HOME Menu.
    3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
    4. Select the appropriate network name (SSID) from the list.
    5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
    6. The connection will be tested. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

    For more details, please see How to Connect to the Internet on Nintendo Switch 2

  • How to connect Nintendo Switch to a wireless home network
    1. Place the Nintendo Switch console within 10 feet of the wireless router to ensure a strong wireless signal.
    2. Select Settings from the HOME Menu on the Nintendo Switch console.
    3. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    4. Select the appropriate network name (SSID) from the list.
    5. If prompted, use the onscreen keyboard to enter the network's wireless password .
    6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

    For more information, see How to Connect to the Internet Using a Wireless Network.

• Move the console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
  • If you haven't already, it may be helpful to remove the console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
• Move any metal objects or electronic devices away from your Nintendo Switch 2 or Nintendo Switch console and wireless router. This includes filing cabinets, speakers, power strips, glass, or cordless phones that may interfere with wireless signals.