Error Code: 2160-0202

Possible solutions

Are you using a Wireless or Wired Internet connection?

• Wireless
  • Move the console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
    • If you haven't already, it may be helpful to remove the console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
  • Power cycle your home network.
    • How to power cycle your home network
      1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
      2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
      3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
      4. Plug the power cable back into the router and wait for the router lights to remain steady.

      For more information, see How to Power Cycle a Home Network.

  • Move any metal objects or electronic devices away from your Nintendo Switch 2 or Nintendo Switch console and wireless router. This includes filing cabinets, speakers, power strips, glass, or cordless phones that may interfere with wireless signals.
  • Connect to a different wireless band if your router supports both the 2.4Ghz and 5Ghz frequency bands.
    • How to connect Nintendo Switch 2 to a different wireless band
      1. Select Settings from the HOME Menu.
      2. Select Internet, and then Internet Settings . The console will automatically search for near-by Wi-Fi signals.
      3. Select the network name (SSID) of the frequency band you are not currently connected to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz.
      4. If prompted, use the onscreen keyboard to enter the network's wireless password.
      5. The console will test the Internet connection. Once the test is complete, select OK to complete the process.

      For more information, see How to Connect to the Internet on Nintendo Switch 2.

    • How to connect Nintendo Switch to a different wireless band
      1. Select Settings from the HOME Menu .
      2. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
      3. Select the network name (SSID) of the frequency band you are not currently connected to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz.
      4. If prompted, use the onscreen keyboard to enter the network's wireless password .
      5. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

      For more information, see How to Connect a Nintendo Switch Console to the Internet Using a Wireless Network.

    • Unsure if your router supports both frequency bands

      Contact your Internet Service Provider for assistance with how to review this information within your router's settings.

  Situation not resolved

  If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used.

  If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

  • Updating the wireless router's firmware
  • Resetting the router back to its factory default settings

  If you would like further assistance with the Nintendo Switch 2 or Nintendo Switch console, please contact us for support.

• Wired

  Important

  • If using a Nintendo Switch dock without a built-in LAN port, a USB LAN adapter is required to establish a wired internet connection.
  • A USB LAN Adapter can be connected to Nintendo Switch Lite using a licensed accessory, such as the Dual USB PlayStand for Nintendo Switch Lite from HORI.

  • Power cycle your home network.
    • How to power cycle your home network
      1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
      2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
      3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
      4. Plug the power cable back into the router and wait for the router lights to remain steady.

      For more information, see How to Power Cycle a Home Network.

  • Check that other devices on the network have access to the Internet. Try to connect online through the network with a device that has an Internet browser, and test to check that you are able to browse the Internet. If other devices cannot connect online, the network itself may not have access to the Internet.
    • If this occurs, contact your ISP or network administrator.

  Situation not resolved

  If you are still unable to connect, this may indicate an issue related to the network environment or router being used.

  If you would like to continue troubleshooting potential issues related to the router, contact the router's manufacturer for assistance with performing the following steps:

  • Updating the router's firmware
  • Resetting the router back to its factory default settings

  If you would like further assistance with the Nintendo Switch 2 or Nintendo Switch console, please contact us for support.