Looking for Information or Help with Pokémon X & Pokémon Y?
Nintendo 3DS
Note: As of April 8, 2024, online play and other functionality that uses online communication has ended for Nintendo 3DS family software.
What do you need assistance with?
- For game play questions, purchase information, or general information about Pokémon X & Pokémon Y, please visit the official site
- Updating Pokémon X and Pokémon Y
- If you are receiving the error message: "The SD Card couldn't be recognized. Please end the game and start again"
- Game save error (Lumiose City)
- Downloading Pokémon X & Pokémon Y from the Nintendo eShop
