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Error Code: 2124-8028

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

Information to help when you are unable to sign into your Nintendo Account on Nintendo Switch 2 or Nintendo Switch and receive the error code 2124-8028.

Information

  • This error code indicates there was an error when signing in to your Nintendo Account, such as when performing actions like starting the Nintendo eShop.
  • While this error code is related to Nintendo Accounts on Nintendo Switch 2 and Nintendo Switch, it is likely this is due a poor network environment, such as a network with a weak wireless strength or slow Internet speeds.

Possible solutions

  • Move the console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
    • If you haven't already, it may be helpful to remove the console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
  • Power cycle your home network.
    • How to power cycle your home network
      1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
      2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
      3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
      4. Plug the power cable back into the router and wait for the router lights to remain steady.

      For more information, see How to Power Cycle a Home Network.

  • If you have any filing cabinets, speakers, power strips, glass, or cordless phones, next to your system or wireless router, move them away.
  • If supported by your router, connect to a different wireless band.
    • How to connect Nintendo Switch 2 to a different wireless band
      1. Select Settings from the HOME MenuThe System Settings icon highlighted on the HOME Menu on Nintendo Switch 2.
      2. Select Internet, and then Internet Settings Internet page highlighted in the System Settings on Nintendo Switch 2. The console will automatically search for near-by Wi-Fi signals.
      3. Select the network name (SSID) of the frequency band you are not currently connected to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz.
      4. If prompted, use the onscreen keyboard to enter the network's wireless passwordEntering wireless network password using on-screen keyboard in the System Settings on Nintendo Switch 2.
      5. The console will test the Internet connection. Once the test is complete, select OK to complete the process.

      For more information, see How to Connect to the Internet on Nintendo Switch 2.

    • How to connect Nintendo Switch to a different wireless band
      1. Select Settings from the HOME Menu System Settings icon highlighted on the HOME Menu Screen.
      2. Select Internet, and then Internet Settings Internet is selected on the System Settings menu on the Nintendo Switch. The Nintendo Switch will automatically search for near-by Wi-Fi signals.
      3. Select the network name (SSID) of the frequency band you are not currently connected to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz.
      4. If prompted, use the onscreen keyboard to enter the network's wireless password Onscreen keyboard displayed when a network's wireless password is required.
      5. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

      For more information, see How to Connect a Nintendo Switch Console to the Internet Using a Wireless Network.

    Important: Many routers support both the 2.4Ghz and 5Ghz frequency bands. If your router supports both, set up a new Internet connection and connect to the band you are not currently connecting to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you're not sure, you can review this information within your router's settings.

Situation not resolved

If this issue persists, it may indicate a temporary issue with your Internet service. Wait a while and try again later.

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