Error Code: 2811-5001

Possible solutions

• Restart the console.
  • How to restart a Nintendo Switch 2 console
    1. Press and hold the POWER Button for at least three seconds.
    2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
    3. Select Restart.
  • How to restart a Nintendo Switch console
    1. Press and hold the POWER Button for at least three seconds.
    2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
    3. Select Restart.
• Create a new Internet connection.
  • How to connect Nintendo Switch 2 to a wireless home network
    1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
    2. Select System Settings from the HOME Menu.
    3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
    4. Select the appropriate network name (SSID) from the list.
    5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
    6. The connection will be tested. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

    For more details, please see How to Connect to the Internet on Nintendo Switch 2

  • How to connect Nintendo Switch to a wireless home network
    1. Place the Nintendo Switch console within 10 feet of the wireless router to ensure a strong wireless signal.
    2. Select Settings from the HOME Menu on the Nintendo Switch console.
    3. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    4. Select the appropriate network name (SSID) from the list.
    5. If prompted, use the onscreen keyboard to enter the network's wireless password .
    6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

    For more information, see How to Connect to the Internet Using a Wireless Network.

• Manually enter an alternate DNS.
  • How to manually enter DNS settings on Nintendo Switch 2 or Nintendo Switch
    1. Select Settings from the HOME Menu.
    2. Select Internet.
    3. Select Internet Settings. Your console will automatically search for nearby Wi-Fi signals.
    4. Select your network from the list of networks located under Saved Networks on Nintendo Switch 2 or Registered Networks on Nintendo Switch.
    5. Select Change Settings.
    6. Select DNS Settings.
    7. Select Manual.
    8. Select Primary DNS.
    9. Hold down the B Button to delete the existing DNS (it defaults to zeros).
    10. Enter 8.8.8.8 as the primary DNS, and then select OK.

        Important: The suggested DNS are public DNS provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for public DNS will provide you with several other options you can use.

    11. Select Secondary DNS.
    12. Hold down the B Button to delete the existing DNS.
    13. Enter 8.8.4.4 as the secondary DNS, and then select OK.

    For more information, see How to Manually Enter DNS Settings on Nintendo Switch 2 or Nintendo Switch.

• Power cycle your home network.
  • How to power cycle your home network
    1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
    2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
    3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
    4. Plug the power cable back into the router and wait for the router lights to remain steady.

    For more information, see How to Power Cycle a Home Network.

• Move the console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
  • If you haven't already, it may be helpful to remove the console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
• If you have any filing cabinets, speakers, power strips, glass, or cordless phones, next to your system or wireless router, move them away.
• If supported by your router, connect to a different wireless band
  • How to connect Nintendo Switch 2 to a different wireless band
    1. Select Settings from the HOME Menu.
    2. Select Internet, and then Internet Settings . The console will automatically search for near-by Wi-Fi signals.
    3. Select the network name (SSID) of the frequency band you are not currently connected to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz.
    4. If prompted, use the onscreen keyboard to enter the network's wireless password.
    5. The console will test the Internet connection. Once the test is complete, select OK to complete the process.

    For more information, see How to Connect to the Internet on Nintendo Switch 2.

  • How to connect Nintendo Switch to a different wireless band
    1. Select Settings from the HOME Menu .
    2. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    3. Select the network name (SSID) of the frequency band you are not currently connected to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz.
    4. If prompted, use the onscreen keyboard to enter the network's wireless password .
    5. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

    For more information, see How to Connect a Nintendo Switch Console to the Internet Using a Wireless Network.