Unable to Link a Nintendo Network ID to a Nintendo Account
Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model, Nintendo 3DS, Wii U
Use this article when you are unable to link a Nintendo Network ID to your Nintendo Account.
Important: If you see an error message that says that your country of residence doesn't match, please reference our troubleshooting guide to address the issue.
What to do
- Make sure you're following the correct steps to link your Nintendo Network ID.
- Use the "Forgot your NNID?" or "Forgot your password?" links on the screen if you do not remember your NNID sign-in information.
- Check if one of the following issues applies:
- You cannot link accounts if the date of birth listed for the NNID does not match the date of birth for the Nintendo Account you're trying to link to.
- You cannot link accounts if the country of residence setting for the NNID does not match the country setting of the Nintendo Account you're trying to link to.
- You cannot link a Nintendo Network ID if it is set to restrict off-device usage. Access your NNID settings on a Wii U or Nintendo 3DS family system and verify that the NNID is set to allow Usage from PCs and Other Devices (Wii U) or Non-Nintendo Device Setting (Nintendo 3DS).
Additional information
As of March 11, 2024, it is no longer possible to combine the Nintendo eShop fund balance between a Nintendo Network ID and a Nintendo Account.
