Nintendo Store Order Support - FAQ

General Information

Do you charge tax for orders placed online?

Any applicable taxes, which are based on the area your order is being shipped to, will be added automatically at the time of check out.

Can I check out as a guest, without creating an account?

Yes, guest checkout is available for purchasing most items from Nintendo Store.

Can I order a digital game, a physical item, and a My Nintendo reward at the same time?

While you can browse Nintendo Store for digital and physical items, you cannot combine both digital and physical items in the same purchase. For more information about purchasing digital games off-device, please see How to Purchase or Pre-Order Nintendo eShop Games on Nintendo.com.

You can, however, combine orders of accessories, merchandise, physical games, etc., with physical My Nintendo rewards.

Are coupons accepted on purchases made directly through Nintendo of America?

With some specific exceptions, coupons are for use only at local, participating retailers and are not valid on purchases made directly through Nintendo (online, phone, or mail in).

Are free parts available through Nintendo Store?

No. Nintendo Store is not set up to accept orders for free parts.

I live outside the US and Canada. Can I use Nintendo Store?

No. The US Nintendo Store is only for US consumers (and only ships to US addresses), and the Canadian Nintendo Store is only for Canadian residents (and only ships to Canadian addresses).

Can I use my Nintendo eShop funds to order physical items?

Yes, eShop balances can be applied towards Nintendo Store purchases.

Order Support

What is the status of my order?

You can find this information on the order status page.

How long will it take to receive my order?

Please see Shipping & Processing for detailed information.

Can I change or cancel my order?

There is a small window after placing an order where you're able to cancel your order. If you placed the order through your Nintendo Account, you can also update the shipping address on the order during a short window of time. See the order status page for options.

If it has already been shipped, you will need to set up a return for the items and ship them back for a refund. A return can be started from the order status page. You can also contact us for support.

How do I solve a problem with my order? (Changes or returns, wrong item, missing item, etc.)

If you have questions about your order, please contact us for support.

How do I obtain a refund or return an item I purchased from Nintendo?

Please see our info on returns.

How do you use the personal information (name, address, etc.) I provide?

For information on how your personal information is handled, please check out Nintendo's Privacy Policy.

I'm from outside the United States and Canada, may I order from Nintendo Store?

Unfortunately, we are unable to ship Nintendo Store orders to addresses outside the United States and Canada. If you live in a country other than the United States or Canada, you will want to contact the local retail location in your area for information on the availability of products. Please visit one of our global regional websites for more information for your area.

Authentic Refurbished Nintendo Products

What is the condition of Authentic Nintendo Refurbished Products?

Authentic Nintendo Refurbished Products may have minor cosmetic defects, such as small scratches or dents. However, they are held to the same functional specifications as our new systems and come with the same one-year warranty as our new systems.

How do Authentic Nintendo Refurbished Products differ from refurbished products offered by retailers?

Authentic Nintendo Refurbished Products are the only refurbished products in the market that have been cleaned, tested, and inspected to meet Nintendo's high standards. They come with a one-year warranty, the same warranty we offer on our new products. These products are only available directly from Nintendo.