Error Code: 32001-32002
The information in this article can help when you are unable to start or complete the Wii System Update and receive error code 32001 or 32002.
Possible solutions
- Check our network status information.
Review our Network Status page and ensure there are no service notifications related system updates.
- Make sure your home network meets the requirements to connect online.
The Internet connection provided by Satellite and Wireless Internet services may be affected by higher latency, causing the system update to time out.
- Power cycle your router and modem.
If your connection has worked previously and this issue started occurring recently, power cycling may resolve this issue.
- Check for wireless interference.
Wireless interference may be causing the System Update to time out.
- Enter alternate DNS settings into the Wii.
Manually entering alternative DNS settings into your Wii may allow you to successfully complete the System Update.
Situation not resolved
If you would like to continue troubleshooting your network, please contact your Internet Service Provider (ISP) or network administrator for further assistance in optimizing your network for video game systems.
