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Accounts & Purchases: Nintendo Account & NNID

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  1. Nintendo Account FAQ

     Version française Information A Nintendo Account is an account that is required for using certain services from Nintendo, such as online services for Nintendo Switch 2 and Nintendo Switch... KA ID: 15997 Meta-Answer ID: 15940

  2. Forgot Nintendo Account Sign-in Info

     Steps for when you've forgotten the sign-in information (email address, password, or sign-in ID) associated to your Nintendo Account, or a child in your family group has forgotten their information. Important If you have registered a passkey with your Nintendo Account but are unable to sign in using it, please refer to Unable to sign in to Nintendo Account using a Passkey. If you have enabled... KA ID: 15991 Meta-Answer ID: 15934

  3. Nintendo Account Recovery Process

     Learn how to recover and secure your Nintendo Account when: You receive an email notification that “A new device has been used to sign in to this Nintendo Account.” The email might include... What to do Sign in to your Nintendo Account on the Nintendo Account website and change your password. If you don't remember your Nintendo Account password or login information, see Forgot Nintendo... KA ID: 47194 Meta-Answer ID: 39574

  4. How to Sign In to a Nintendo Account

     Steps to log in to your existing Nintendo Account with an email address, sign-in ID, passkey, Google account, or Apple Account. Complete these steps In most cases, you can sign in to your Nintendo Account by entering your email address and password, or your sign-in ID and password, when prompted. There are other ways to sign... KA ID: 15984 Meta-Answer ID: 15927

  5. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 Meta-Answer ID: 2236

  6. How to Manage Passkey Authentication for a Nintendo Account

     Steps for registering, reviewing, or removing passkeys for your Nintendo Account. Information Registering a passkey with your Nintendo Account adds an additional layer of security that can help prevent unauthorized access to the account. When signing in to your account , you can... KA ID: 62531 Meta-Answer ID: 49889

  7. Unable to sign in to Nintendo Account using a Passkey

     The information in this article can help you when you are trying to use a passkey to sign in to your Nintendo Account, but it isn't working. What to do To sign in using a passkey, you must have previously registered a passkey using a compatible device. If you try to sign in from a device that is not compatible with passkeys, you may... KA ID: 62567 Meta-Answer ID: 49923

  8. How to Adjust Nintendo Account Profile Settings

     Learn how to update your Nintendo Account information, including email address, country, and more. What to do What do you want to update? E-mail address Please read our information on changing Nintendo Account email addresses. Password Please read our information on changing Nintendo Account... KA ID: 15987 Meta-Answer ID: 15930

  9. How To Change Your Nintendo Account Email Address

     Steps for updating the email address associated to your Nintendo Account. You may need to do this for various reasons, including: You have a new email address and want to change the one associated... Important Nintendo Accounts for users aged 12 and under cannot register email addresses. Supervised Nintendo Accounts age 13 or older, however, can register an email address. You may also find our... KA ID: 27006 Meta-Answer ID: 22062

  10. Issues Signing in to a Nintendo Account

     The information in this article can help you when you are unable to sign in to your Nintendo Account. Possible solutions What is the situation? Forgot password or sign-in information Issues with 2-Step verification Issues with using a passkey Nintendo Account email was accessed or information was... KA ID: 59077 Meta-Answer ID: 46979
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