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NES Classic Edition: Using & Troubleshooting

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  1. Controller is Not Responding or Responds Incorrectly [NES Classic Edition]

     The information in this article can help you when The NES Classic Controller is not responding when trying to navigate the HOME menu or when trying to play a game. The characters move on their own. What to do Verify that you are using a compatible controller. If you are using an unlicensed accessory, replacing it with a licensed controller may resolve the issue. Power off the system and unplug... KA ID: 17361 Meta-Answer ID: 17309

  2. Are the NES Classic Edition or Super NES Classic Edition Region-Locked?

     No. The NES Classic Edition and Super NES Classic Edition systems are plug-and-play consoles that include a set number of pre-loaded games. Each system is compatible with standard HDMI inputs on TV... KA ID: 17343 Meta-Answer ID: 17290

  3. How to Enable or Disable Auto-Shutdown

     In this article, you'll learn how to enable or disable auto-shutdown. Note: When Auto-shutdown is enabled, the system will automatically power off after one hour of being idle. Complete these steps From the HOME menu, go to the Menu section at the top of the... KA ID: 17365 Meta-Answer ID: 17313

  4. NES Classic Edition HOME Menu Overview

     The NES Classic Edition HOME menu allows you to launch a game, manage your game progress, and configure console settings. The NES Classic Edition HOME Menu is comprised of three main sections... KA ID: 17340 Meta-Answer ID: 17287

  5. Can In-Game Save Features Be Used?

     Important: Although the in-game save options are available for the games listed below, you will still need to save your progress to a Suspend Point. Otherwise, if you start your game from a Suspend... KA ID: 17386 Meta-Answer ID: 17334

  6. Can Additional Games Be Added To the NES Classic Edition or Super NES Classic Edition?

     No. Additional games cannot be downloaded to the Classic Edition consoles, nor are these consoles compatible with external storage devices. The set number of games included with each system was... KA ID: 17517 Meta-Answer ID: 17465

  7. How to View a Game Manual

     In this article, you'll learn how to view an online game manual for the NES Classic Edition and the Super NES Classic Edition. Complete these steps From the HOME menu, go to the Menu Bar at the top of the screen and select the Manuals icon. Use your smart device to scan the on-screen QR code. This will open up the online... KA ID: 17352 Meta-Answer ID: 17299

  8. How to Start a Game (NES Classic Edition)

     In this article, you'll learn how to start a game for the NES Classic Edition. Important: Any new game progress is not automatically saved. It must be saved as a new Suspend Point. Complete these steps From the HOME Menu, use the D-pad to highlight a game from the Game... KA ID: 17354 Meta-Answer ID: 17302

  9. Unable to Use the AC Adapter Included With the System

     The information in this article can help you when the AC adapter included with the NES Classic Edition or Super NES Classic Edition is not compatible with the electrical outlets in your region or... Note: The AC adapter included with each system sold in the Americas is rated for 100 - 240 V (input), and may not be compatible with all wall outlet configurations. What to do If the AC adapter... KA ID: 17364 Meta-Answer ID: 17312

  10. How to Reset the AC Adapter [NES Classic Edition]

     In this article, you'll learn how to reset the AC Adapter for the NES Classic Edition. Complete these steps On the NES Classic Edition, press the Power switch OFF. Unplug the AC adapter from the wall outlet and the USB cable from the back of the NES Classic edition. Unplug the AC... KA ID: 17346 Meta-Answer ID: 17293
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