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NES Classic Edition: Using & Troubleshooting

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  1. Can the NES Classic Edition or Super NES Classic Edition Connect to the Internet?

     No. The Classic Edition consoles are standalone devices and cannot be connected to the Internet, neither wirelessly nor through a wired connection. KA ID: 17518 Meta-Answer ID: 17466

  2. Blank Screen or No Image on the Television [NES Classic Edition]

     The information in this article can help you when the Power LED on the system is lit but there is no image on the television screen. Note You may find the information on these related situations helpful: The Power switch is in the ON position but the Power LED is unlit. The screen goes dark after several minutes of game play... KA ID: 17355 Meta-Answer ID: 17303

  3. TV Screen Goes Dark After Starting a Game [NES Classic Edition]

     The information in this article can help you when: After a few minutes of gameplay with one or more games, the television screen becomes dark. There is still sound coming from the television, but the... Note: If the Screen Burn-In Reduction feature is enabled, the screen brightness will dim after five minutes of inactivity. What to do Power down the TV or monitor, and power down the system by... KA ID: 17537 Meta-Answer ID: 17485

  4. Can the Classic Edition Systems Be Plugged Into a PC or Other Device?

     The NES Classic Edition and Super NES Classic Edition systems are each powered by a USB cable (Type A to micro B) and a USB AC adapter (output: 5V/1A). These systems can also be powered using a USB... KA ID: 17338 Meta-Answer ID: 17285

  5. How To Move or Delete a Suspend Point (NES Classic Edition)

     In this article, you'll learn how to move or delete a Suspend Point for the NES Classic Edition. Complete these steps For moving a suspend point to a different save slot. From the HOME Menu, scroll down to the Suspend Point List and use the D-pad to highlight an existing suspend point. Press... KA ID: 17349 Meta-Answer ID: 17296

  6. Physical Damage to a Classic Edition Series System

     The information in this article can help you when the system has been physically damaged or suffered catastrophic breakage. What to do As of Jan 2022 service requests are no longer available for the NES & SNES Classic Edition. The Nintendo warranty does not cover physical damage to the system. If you wish to purchase... KA ID: 17366 Meta-Answer ID: 17314

  7. How to Reset the System to Factory Settings (NES Classic Edition)

     Important: Once the system is reset to factory settings, all save data and Suspend Point information is lost and cannot be recovered. Complete these steps From the HOME menu, go to the Menu... KA ID: 17347 Meta-Answer ID: 17294

  8. Is There an AC Adapter That I Can Use in My Country?

     Note For the most part, in the Americas, the NES Classic Edition and Super NES Classic Edition bundles include an AC adapter. In other regions the AC adapter is sold separately. The AC adapter... KA ID: 17342 Meta-Answer ID: 17289

  9. How to Change the HOME Menu Language

     In this article, you'll learn how to change the HOME Menu language on the NES Classic Edition and on the Super NES Classic Edition. Note: The language options apply to the system menu only. The games are in English and cannot be changed. Complete these steps From the HOME Menu, go to the Menu Bar at the top of the screen and... KA ID: 17353 Meta-Answer ID: 17300

  10. No Sound From the Television [NES Classic Edition]

     The information in this article can help you when the image from the NES Classic Edition is displayed on the TV screen or monitor but there is no sound coming from the speakers. What to do If the image from the system is displayed correctly on the TV or monitor but there is no sound, ensure that the volume is not muted on the TV. It is important to note that not all game... KA ID: 17359 Meta-Answer ID: 17307
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