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Nintendo DSi: Purchase Support

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  1. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... What to do What type of email has not arrived? Account verification Follow the steps in the article below that describes what you need to do: Email required to create a Nintendo Account (Nintendo... KA ID: 2237 Meta-Answer ID: 2236

  2. Lost or Stolen Systems

     Use this article if a console is missing, lost, or may have been stolen. My system was lost/stolen How do I find my system serial number? Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one... KA ID: 65614 Meta-Answer ID: 52531

  3. Where Can I Find Refurbished, Older, & Used Nintendo Products?

     We have collected a list of sources you can use to help locate refurbished, older, and used Nintendo products. Nintendo Store We sell accessories, replacement parts, and a selection of Authentic... KA ID: 5099 Meta-Answer ID: 5098

  4. Nintendo DSi Shop Overview

     Important: As of April 1, 2017 , the Nintendo DSi Shop is closed for new purchases. It is no longer possible to add Nintendo DSi Points or purchase new games in the Nintendo DSi Shop. The Nintendo... KA ID: 4479 Meta-Answer ID: 4478

  5. Online Auction Sites

     When looking for older systems, games, or accessories, online auction sites can be a great resource to use. While Nintendo does not endorse any specific auction sites, you can use the following... KA ID: 5100 Meta-Answer ID: 5099

  6. Shipping Restrictions for Lithium Batteries

     Due to industry-wide shipping regulations, the following restrictions apply to orders containing standalone lithium batteries: United States Limit of two individual lithium batteries per order... KA ID: 22209 Meta-Answer ID: 17735

  7. Can I Purchase Nintendo Points or Redeem a Nintendo Points Card?

     It is no longer possible to purchase or redeem Nintendo Points on either the Wii Shop (on Wii U or Wii) or Nintendo DSi Shop, either via credit card or Nintendo Point cards. Nintendo Points cards are... KA ID: 4482 Meta-Answer ID: 4481

  8. Nintendo DSi Shop Service Discontinuation Q&A (updated 3/31/17)

     Select a topic below: General Questions DSiWare Nintendo DSi Points General Questions When did the Nintendo DSi Shop close? The Nintendo DSi Shop shut down in stages over the course of a year: April... KA ID: 16616 Meta-Answer ID: 16559

  9. How to Redownload Nintendo DSi Shop Content

     In this article, you'll learn how to redownload previously purchased software in the Nintendo DSi Shop. Note: The Nintendo DSi Shop is closed for new purchases. Previously purchased titles can still be redownloaded. However, this option will also be discontinued at some point in the future. (Exact date... KA ID: 7030 Meta-Answer ID: 7029

  10. Service Discontinuation: Nintendo DSi Shop (updated 3/31/17)

     On March 31, 2017 we closed the Nintendo DSi Shop after being available on Nintendo DSi and Nintendo DSi XL systems since April 2009. We sincerely thank our loyal customers for supporting the shop... KA ID: 16880 Meta-Answer ID: 16823
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