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Nintendo DS: Other Product Issues

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  1. Game Card Will Not Eject

     The information in this article can help you when a game card is stuck in the game card slot. What to do Press down on the top of the Game Card. It should spring up slightly, giving you enough of a grip to remove the card. Nintendo is no longer offering service requests for the Nintendo DS... KA ID: 4807 Meta-Answer ID: 4806

  2. Game Freezes or Locks Up

     The information in this article can help you when the system freezes (locks up) while playing a game (or multiple games), or continues to freeze after being powered off and powered on. What to do Occasional lockups with video games can happen from time to time. If you are experiencing frequent lockups, or if a particular game always locks up in the same area, please see the... KA ID: 4805 Meta-Answer ID: 4804

  3. Game Boy Game Doesn't Fit

     The information in this article can help you when you are unable to insert a Game Boy or Game Boy Color game pak into the system. What to do While the Nintendo DS is compatible with Game Boy Advance games, it is not able to play Game Boy Color or original Game Boy games. There are two main reasons for this: The Nintendo DS is... KA ID: 4798 Meta-Answer ID: 4797

  4. Spilled Liquid (In or On) the System

     The information in this article can help you when liquid of any kind has been spilled in or on the system. What to do If liquid of any kind has been spilled in the Nintendo DS system, remove the battery cover and battery and allow the system to dry. If a significant amount of liquid touched the battery... KA ID: 4783 Meta-Answer ID: 4782

  5. Scratches on Either Screen

     The information in this article can help you when: One or both screens has scratches, scuffs, or other marks. Glue or other residue was left behind from screen protector. What to do Due to the construction of the Nintendo DS, it is not possible to replace the screen covers without special facilities and tools. Nintendo is no longer offering service requests for the... KA ID: 4644 Meta-Answer ID: 4643

  6. Problems with a Specific Game Pak

     The information in this article can help you when you experience: Problems with only one specific Game Pak, but other Game Paks work fine Problems with one specific Game Pak, but you do not own any... Note The following steps are for problems with a single Game Pak or if you only own one game. If more than one game is experiencing problems, please review our information on problems with multiple... KA ID: 4077 Meta-Answer ID: 4076

  7. Download Station Technical Issues

     The information in this article can help you when: You are unable to detect a signal from the Nintendo DS Download Station Download pauses or hangs What to do Can't find signal of Nintendo DS Download Station Be sure you are within range of the Nintendo DS Download Station (approximately 65 feet), and that there are no devices nearby that could... KA ID: 3898 Meta-Answer ID: 3897
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