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Wii U: Audio, Video & Touch Screen

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  1. Blank or No Image on the Television, or the Wii U Console Will Not Power On

     The information in this article can help you when: You're using the Wii U and a blank screen shows on the television. The Wii U console will not power on. The Wii U console seems frozen. Important If you are currently updating your system, please read System Update Progress Appears Stuck or Frozen. If, when pressing the POWER button on the Wii U console, you see a flashing red LED... KA ID: 2455 Meta-Answer ID: 2454

  2. TV Image Retention Precautions

     Image retention is a faint image from a constant or still picture showing as a "shadow-like" image on the screen even after the game is turned off. This image retention can result from a variety of... KA ID: 2635 Meta-Answer ID: 2634

  3. Television Shows a Black and White Picture (No Color)

     The information in this article can help you when the television is showing a black and white picture, but you want the picture in color. What to do What type of cable are you using to connect your Wii U to your television? HDMI Cable Wii AV Cable Wii Component Video Cable Use the Wii U GamePad to ensure that the correct... KA ID: 2149 Meta-Answer ID: 2148

  4. How to Tell the Difference Between a High-Speed and Standard HDMI Cable

     In this article, you'll learn how to tell the difference between a high-speed and standard HDMI cable. Note: The HDMI cable (model number WUP-008) that comes with the Wii U is a high-speed HDMI cable. What to do If you still have the packaging for the HDMI cable, check it to find out if the cable is... KA ID: 1129 Meta-Answer ID: 1128

  5. How to Configure the TV Connection Type

     In this article, you'll learn how to configure the TV connection type. What to do What type of cable are you using to connect your Wii U to your television? HDMI Cable Wii AV Cable Wii Component Video Cable From the Wii U Menu, select "System Settings." Using... KA ID: 1118 Meta-Answer ID: 1117

  6. How to Configure the TV Resolution

     Detailed instructions on how to configure the TV resolution settings. What to Do: From the Wii U Menu, select "System Settings." Using the Left Stick, scroll to the "TV" icon and press the A Button. Tap "TV Resolution." Choose the appropriate resolution for your TV... KA ID: 1712 Meta-Answer ID: 1711

  7. What Is the Difference Between "p" and "i," as in 1080p and 1080i?

     The "i," as in 1080i, refers to interlaced, the way in which an image is displayed on your television. When using this standard, the image is painted onto the screen using two fields to create a... KA ID: 1413 Meta-Answer ID: 1412

  8. No Sound from the Television (Wii U)

     The information in this article can help you when no Sound comes from the Television when using a Wii U. Note: If you are attempting to use surround sound, you may find our information on Surround Sound Is Not Working helpful. What to do If you are using a receiver, switch, or other device, see if... KA ID: 2151 Meta-Answer ID: 2150

  9. How to Use the Wii U Console with an External Speaker System

     In this article, you'll learn how to use the Wii U console with a speaker system. Complete these steps What type of cable are you using to connect your Wii U to your television? HDMI Cable Wii AV Cable Wii Component Video Cable Note If you do not have a set of Wii AV Cables or... KA ID: 1545 Meta-Answer ID: 1544

  10. Wii U GamePad's Touch Screen Doesn't Work or Isn't Calibrated Properly

     The information in this article can help you when the Wii U GamePad's touch screen is not working properly, or isn't registering input correctly. What to do Ensure the Wii U console is placed to minimize interference. It is best if the Wii U console is out in the open. Ensure that the Wii U console is not: Behind a TV Near an aquarium or other... KA ID: 1101 Meta-Answer ID: 1100
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