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Apps & Other Products: Purchase Support

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  1. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 Meta-Answer ID: 2236

  2. Sales Taxes and Fees

     Nintendo uses local tax laws to determine the sales taxes charged. In addition to sales tax rates, local laws may assess fees that the consumer must pay at the time of purchase from a retailer... KA ID: 10285 Meta-Answer ID: 10284

  3. Lost or Stolen Systems

     Use this article if a console is missing, lost, or may have been stolen. My system was lost/stolen How do I find my system serial number? Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one... KA ID: 65614 Meta-Answer ID: 52531

  4. Where Can I Find Refurbished, Older, & Used Nintendo Products?

     We have collected a list of sources you can use to help locate refurbished, older, and used Nintendo products. Nintendo Store We sell accessories, replacement parts, and a selection of Authentic... KA ID: 5099 Meta-Answer ID: 5098

  5. Retailers That Carry Nintendo Products

     The names and websites of some of the excellent retailers that sell Nintendo products. Note: If you are looking for older or discontinued products, you may find this information helpful. Retailers: Amazon Amazon (Canada) Best Buy Best Buy (Canada) Costco Wholesale Costco Wholesale... KA ID: 49360 Meta-Answer ID: 41328

  6. Held Funds, Pending or Duplicate Charges

     Information regarding transactions that appear to be pending or incomplete, or seem to have occurred multiple times. For example, you tried to purchase Nintendo eShop funds, but the funds were not... Note When using a pre-paid Visa/Mastercard/Discover card, the card must be registered first. Contact the bank that issued the card for further assistance. If a charge is declined, please check with... KA ID: 11275 Meta-Answer ID: 11274

  7. How to Locate a Nintendo Store Order

     How to locate Nintendo Store orders. Complete these steps Do you want to check the order status while logged into your Nintendo Account? Logged in Visit Nintendo Store. Sign in with the Nintendo Account that placed the order. Click... KA ID: 6084 Meta-Answer ID: 6083

  8. Nintendo DSi Shop Overview

     Important: As of April 1, 2017 , the Nintendo DSi Shop is closed for new purchases. It is no longer possible to add Nintendo DSi Points or purchase new games in the Nintendo DSi Shop. The Nintendo... KA ID: 4479 Meta-Answer ID: 4478

  9. Online Auction Sites

     When looking for older systems, games, or accessories, online auction sites can be a great resource to use. While Nintendo does not endorse any specific auction sites, you can use the following... KA ID: 5100 Meta-Answer ID: 5099

  10. Does Nintendo Offer Purchase Discounts or Coupons?

     Updated The following types of discounts are available through Nintendo: There are often a variety of discounts and sales on digital software through Nintendo eShop and the Nintendo Store. Refurbished... KA ID: 11215 Meta-Answer ID: 11214
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