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  1. Link to a URL Check Service Request Status

     KA ID: 10925 Meta-Answer ID: 10924

  2. Service request turnaround times

     Updated Sending in a Nintendo product for service? Find out how long it may take to process your service request and when you can expect to get your product back. Package was delivered, but the status hasn’t updated If tracking shows that your package was delivered to Nintendo but your service request status still shows Due In , don’t worry. During times of... KA ID: 50428 Meta-Answer ID: 42165

  3. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 Meta-Answer ID: 2236

  4. Troubleshoot a broken Nintendo product

     Learn how to troubleshoot and set up a service request for your broken Nintendo product. Note: Nintendo currently only services Nintendo Switch 2, Nintendo Switch, and New Nintendo 2DS XL systems and accessories. For information on legacy systems and accessories, including Wii U... KA ID: 8261 Meta-Answer ID: 22641

  5. Where Can I Find My System Serial Number?

     Learn where to locate the serial number on the following systems: Nintendo Switch 2 Nintendo Switch Nintendo Switch Lite Nintendo Switch OLED Model New Nintendo 3DS XL New Nintendo 2DS XL What to do Select which system you have below to locate your system's serial number. Unsure which system you have Check the text on the back of the system for the model number. On the Nintendo Switch... KA ID: 58879 Meta-Answer ID: 46809

  6. Unrecognized or Unauthorized Charge from Nintendo on My Billing Statement

     Information to help when: You see a payment to Nintendo on your credit card, bank, or PayPal statement that you do not recognize. You receive an email from Nintendo with a receipt for a purchase you... Your privacy and account security are important to Nintendo. If you see an unknown charge from Nintendo, it is possible the charge was: A recurring payment for a service or subscription that you... KA ID: 62076 Meta-Answer ID: 49467

  7. Prepare and ship your items for service

     Updated Learn how to prepare, pack, and ship the item(s) in your service request to Nintendo for service. Important: Before you send in products for service, you must complete troubleshooting and set up a service request. What you’ll need before you begin A plain box Packing material (paper, bubble... KA ID: 6128 Meta-Answer ID: 6127

  8. Service Request FAQ

     The information in this article can help when you have questions about your service request. General Service Request Questions How do I set up a service request? How long is my warranty in the US or Canada? Can I use the UPS Pick-Up program? Where can I view the Factory Service Terms &... KA ID: 47284 Meta-Answer ID: 39654

  9. Nintendo Switch system or accessory troubleshooting

     General Troubleshooting: Help with audio or video issues, power troubleshooting, error messages and more can be found on our support site. Try finding help for your issue using the links below... KA ID: 22517 Meta-Answer ID: 18034

  10. Held Funds, Pending or Duplicate Charges

     Information regarding transactions that appear to be pending or incomplete, or seem to have occurred multiple times. For example, you tried to purchase Nintendo eShop funds, but the funds were not... Note When using a pre-paid Visa/Mastercard/Discover card, the card must be registered first. Contact the bank that issued the card for further assistance. If a charge is declined, please check with... KA ID: 11275 Meta-Answer ID: 11274