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  1. Link to a URL Check Service Request Status

     KA ID: 10925 Meta-Answer ID: 10924

  2. Warranty and Service Information

     You may need only simple instructions to correct a problem with your product. Try our website at support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than going to... KA ID: 50404 Meta-Answer ID: 42038

  3. Factory Service Terms & Conditions

     Nintendo's Factory Service, which is defined as the repair (or replacement, at Nintendo's discretion) of Nintendo products, is available for products within their original manufacturer's warranty or... KA ID: 59155 Meta-Answer ID: 47055

  4. Service Request Information

     Have problems with your Nintendo console, accessory, or game? We can help you! This page will help you to find information about how to set up a service request order for your Nintendo product. If... KA ID: 50406 Meta-Answer ID: 8260

  5. Lost or Stolen Systems

     Use this article if a console is missing, lost, or may have been stolen. My system was lost/stolen How do I find my system serial number? Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one... KA ID: 65614 Meta-Answer ID: 52531

  6. Online Auction Sites

     When looking for older systems, games, or accessories, online auction sites can be a great resource to use. While Nintendo does not endorse any specific auction sites, you can use the following... KA ID: 5100 Meta-Answer ID: 5099

  7. Open Source Software Information

     For inquiries about Open Source Software, please refer to the following web page: https://www.nintendo.co.jp/support/oss/. KA ID: 17520 Meta-Answer ID: 17468

  8. Service Request FAQ

     Updated The information in this article can help when you have questions about your service request. General Service Request Questions How do I set up a service request? How long is my warranty in the US or Canada? Can I use the UPS Pick-Up program? Where can I view the Factory Service Terms &... KA ID: 47284 Meta-Answer ID: 39654

  9. Troubleshoot a broken Nintendo product

     Updated Learn how to troubleshoot and set up a service request for your broken Nintendo product. Note: Nintendo currently only services Nintendo Switch 2, Nintendo Switch, and New Nintendo 2DS XL systems and accessories. For information on legacy systems and accessories, including Wii U... KA ID: 8261 Meta-Answer ID: 22641

  10. Does Nintendo Offer Purchase Discounts or Coupons?

     The following types of discounts are available through Nintendo: There are often a variety of discounts and sales on digital software through Nintendo eShop and the Nintendo Store. Refurbished... KA ID: 11215 Meta-Answer ID: 11214