Skip Navigation

Looking for an error code? Here’s the best match:

Other Suggested Searches
Did you mean:

Oops! No results were found

For more results:

Results 1 - 10 of 646
Filters: Clear all
Product
Category > Topic

  1. Link to a URL Check Service Request Status

     KA ID: 10925 Meta-Answer ID: 10924

  2. Service request turnaround times

     Updated Sending in a Nintendo product for service? Find out how long it may take to process your service request and when you can expect to get your product back. Package was delivered, but the status hasn’t updated If tracking shows that your package was delivered to Nintendo but your service request status still shows Due In , don’t worry. During times of... KA ID: 50428 Meta-Answer ID: 42165

  3. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 Meta-Answer ID: 2236

  4. Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)

     Updated Information about refunds for digital content purchased through the Nintendo eShop. We are unable to provide refunds or exchanges for mistaken purchases. Please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making... KA ID: 1981 Meta-Answer ID: 1980

  5. Troubleshoot a broken Nintendo product

     Learn how to troubleshoot and set up a service request for your broken Nintendo product. Note: Nintendo currently only services Nintendo Switch 2, Nintendo Switch, and New Nintendo 2DS XL systems and accessories. For information on legacy systems and accessories, including Wii U... KA ID: 8261 Meta-Answer ID: 22641

  6. How to Set up Your Nintendo Console for the First Time

     Need help setting up your Nintendo console? Select your console below for step-by-step instructions that will guide you through the setup process from start to finish. Nintendo Switch 2 Nintendo... KA ID: 10540 Meta-Answer ID: 10539

  7. Warranty and Service Information

     You may need only simple instructions to correct a problem with your product. Try our website at support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than going to... KA ID: 50404 Meta-Answer ID: 42038

  8. Download Code Is Lost or Missing

     Help when: A software download code is lost or missing. A Nintendo eShop card , Nintendo Switch Online prepaid card, or software download code card does not have a scratch-off area with a download... What to do Choose how you purchased your download code. Nintendo eShop Card Check the back of your Nintendo eShop card for a scratch-off code area. Some cards sold through retailers do not have a... KA ID: 549 Meta-Answer ID: 549

  9. Where Can I Find My System Serial Number?

     Learn where to locate the serial number on the following systems: Nintendo Switch 2 Nintendo Switch Nintendo Switch Lite Nintendo Switch OLED Model New Nintendo 3DS XL New Nintendo 2DS XL What to do Select which system you have below to locate your system's serial number. Unsure which system you have Check the text on the back of the system for the model number. On the Nintendo Switch... KA ID: 58879 Meta-Answer ID: 46809

  10. Pokémon Bank End of Service

     Information Pokémon Bank , a Nintendo 3DS application that lets players deposit or withdraw Pokémon they have befriended in Pokémon titles on that system from online Boxes, will be ending service on... KA ID: 61543 Meta-Answer ID: 48993