Error Message: An Error Occurred. Press and Hold POWER to Turn the System Off
Nintendo DSi
The information in this article can help you when:
- The system receives the Error Message: "An Error Occurred. Press and hold POWER to Turn the System Off."
- Games work in another system but not in Nintendo DSi.
What to do
If you see this error while playing a Nintendo DS game card game
There are no known issues that create this error with any Nintendo DS game card games. Our experience shows that if you see this error, your game is likely a counterfeit product. Please click here for information on identifying and reporting counterfeit products.
To test your Nintendo DS game card, try playing the game in a Nintendo DS Lite or a Nintendo DS (original style).
- If the game still does not work, it's more likely the game card is defective and will need to be replaced.
- If the game works in either a Nintendo DS or Nintendo DS Lite, our experience shows that the game is likely a counterfeit product.
If you see this error when there is no Nintendo DS game card inserted into your system
- If you have not already done so, power the system off and then back on to see if this resolves the issue.
