Unable to Access DLC (Donkey Kong Bananza)

Nintendo Switch 2

Follow these steps if you purchased the DK Island & Emerald Rush DLC for Donkey Kong Bananza, but the additional content is not appearing in-game.

Before you start

You must make a certain amount of progress in the game before the DLC can be accessed.

If you have not cleared the main game yet, you can go to DK Island by talking to Squawks at the Racing Layer.
If you have cleared the main game, you can go to DK Island by striking the Warp Gong after hearing about the "Bananza Rehearsal" from the Elder.

After reaching DK Island, you can play Emerald Rush by talking to Void Kong.

What to do

Ensure the console has been updated to the latest system menu version.
- How to check for the latest system update
  1. Select System Settings on the HOME Menu.
  2. Scroll down to the bottom of the System Settings menu and select System.
  3. Select System Update to start the system update process.
    - The system will check to see if an update is available.
  For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.
Check for any available software updates for the game.
- How to update game software
  1. Ensure the console is connected to the Internet.
  2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
  3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.
  For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.
Restart the console. Press the POWER Button for three seconds, and then select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar, followed by Restart.
Open Nintendo eShop with the User that purchased the DLC.
Search for DK Island & Emerald Rush to confirm that it displays as "Purchased".
- A cost is displayed instead of "Purchased"
  
  This means the DLC has not been purchased yet, or another user owns the DLC. Follow our steps for how to purchase content in Nintendo eShop to purchase and download it.
Select DK Island & Emerald Rush from the search results.
Select the Virtual Game Cards option on the right.
Ensure the virtual game card for the DLC is loaded on your system. If you have the Online License setting enabled, you can also download the DLC separately.
- How to load a virtual game card
  1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
  2. Select your user.
  3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
  4. Select the game you want to load from the list of your virtual game cards.
  5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console.
  6. If not already downloaded, the icon for the game will appear on the HOME Menu and it will begin downloading. Once downloaded, all users on the console where the game is loaded can play the game.
  For more information, read the Virtual Game Card Guide.
- How to redownload software or DLC without loading the virtual game card
  1. Enable the "Online License" setting for your Nintendo Account:
    1. Select your user icon from the HOME Menu.
    2. Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
    3. Update the "Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online" setting to On Sí Oui Sim .
  2. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
  3. Select the user that purchased the game or DLC.
  4. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
  5. Select the game or DLC you want to redownload from the list of your virtual game cards.
  6. Select Options Opciones Options Opções.
  7. Select Download Data Descargar datos Télécharger les données Baixar dados.
  8. The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.
  For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content
Start Donkey Kong Bananza from the HOME Menu and select the User that will be playing.
- In the bottom right corner of the title screen, the game version number and DLC version number should both be listed.
You should be able to travel to DK Island one of two ways, depending on your progress in the game.
- If you have not cleared the main game yet, you can go to DK Island by talking to Squawks at the Racing Layer.
- If you have cleared the main game, you can go to DK Island by striking the Warp Gong after hearing about the "Bananza Rehearsal" from the Elder.

Situation not resolved

If you are still unable to visit DK Island, follow these additional steps depending on whether you have a physical or digital copy of Donkey Kong Bananza.

Using a physical copy of Donkey Kong Bananza
1. Remove the game card.
  - How to remove a game card from a Nintendo Switch 2 console
    Important: Remove a game card only while on the HOME Menu, or when the console is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.
    
    Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
    
    Gently push down on the inserted game card until the card clicks.
    
    Release the game card and it will partially eject.
    
    Slide the game card out of the game card slot and close the cover.
    
    For more information, please see How to Insert/Remove Game Cards on Nintendo Switch 2
2. Delete the software data (not the save data).
  - How to delete downloadable software on Nintendo Switch 2
    From the HOME Menu, select System Settings.
    
    Scroll down the options on the left and select Data Management.
    
    On the right-hand side select Manage Software, then select the software you would like to delete.
    
    Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.
    
    For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.
3. Reinsert the game card.
  - How to insert a game card into a Nintendo Switch 2 console
    Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
    
    Hold the game card so that the label of the game card faces in the same direction as the Nintendo Switch 2 screen.
    
    Slide the game card into the game card slot until it clicks into place. If the game card seems difficult to insert, remove it and verify that it is facing in the correct direction.
    
    Once inserted, the software icon of the inserted game card will be displayed on the HOME Menu.
    
    For more information, including about the different types of game cards that are supported with Nintendo Switch 2, please see How to Insert/Remove Game Cards on Nintendo Switch 2
4. Update the software to the latest version.
  - How to update game software
    Ensure the console is connected to the Internet.
    
    From the HOME Menu, select (but do not start) the icon for the software you wish to update.
    
    Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.
    
    For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.
5. Redownload the DLC.
  - How to redownload a game or DLC
    To redownload a digital game or DLC, load the virtual game card:
    
    Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
    
    Select your user.
    
    If prompted, enter your user verification PIN or enter your Nintendo Account password.
    
    Select the item you want to redownload from the list of your virtual game cards.
    
    Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console.
    
    The game (and any DLC for that game you have purchased) will begin downloading. You can check the download status on the HOME Menu.
    
    For more details, including how to redownload games that are not virtual game cards, read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content.
  - How to redownload software or DLC without loading the virtual game card
    Enable the "Online License" setting for your Nintendo Account:
    
    Select your user icon from the HOME Menu.
    
    Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
    
    Update the "Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online" setting to On Sí Oui Sim .
    
    Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
    
    Select the user that purchased the game or DLC.
    
    If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
    
    Select the game or DLC you want to redownload from the list of your virtual game cards.
    
    Select Options Opciones Options Opções.
    
    Select Download Data Descargar datos Télécharger les données Baixar dados.
    
    The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.
    
    For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content
6. Start Donkey Kong Bananza from the HOME Menu and select the User that will be playing.
  - In the bottom right corner of the title screen, the game version number and DLC version number should both be listed.
7. You should be able to travel to DK Island one of two ways, depending on your progress in the game.
  - If you have not cleared the main game yet, you can go to DK Island by talking to Squawks at the Racing Layer.
  - If you have cleared the main game, you can go to DK Island by striking the Warp Gong after hearing about the "Bananza Rehearsal" from the Elder.
If you are still unable to access the content, please contact us for additional assistance.
Using a digital copy of Donkey Kong Bananza
1. Delete the software data (not the save data).
  - How to delete downloadable software on Nintendo Switch 2
    From the HOME Menu, select System Settings.
    
    Scroll down the options on the left and select Data Management.
    
    On the right-hand side select Manage Software, then select the software you would like to delete.
    
    Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.
    
    For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.
2. Redownload the software.
  - How to redownload a game or DLC
    To redownload a digital game or DLC, load the virtual game card:
    
    Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
    
    Select your user.
    
    If prompted, enter your user verification PIN or enter your Nintendo Account password.
    
    Select the item you want to redownload from the list of your virtual game cards.
    
    Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console.
    
    The game (and any DLC for that game you have purchased) will begin downloading. You can check the download status on the HOME Menu.
    
    For more details, including how to redownload games that are not virtual game cards, read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content.
  - How to redownload software or DLC without loading the virtual game card
    Enable the "Online License" setting for your Nintendo Account:
    
    Select your user icon from the HOME Menu.
    
    Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
    
    Update the "Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online" setting to On Sí Oui Sim .
    
    Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
    
    Select the user that purchased the game or DLC.
    
    If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
    
    Select the game or DLC you want to redownload from the list of your virtual game cards.
    
    Select Options Opciones Options Opções.
    
    Select Download Data Descargar datos Télécharger les données Baixar dados.
    
    The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.
    
    For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content
3. Make sure your game is updated to the latest version.
  - How to update game software
    Ensure the console is connected to the Internet.
    
    From the HOME Menu, select (but do not start) the icon for the software you wish to update.
    
    Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.
    
    For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.
4. Start Donkey Kong Bananza from the HOME Menu and select the User that will be playing.
  - In the bottom right corner of the title screen, the game version number and DLC version number should both be listed.
5. You should be able to travel to DK Island one of two ways, depending on your progress in the game.
  - If you have not cleared the main game yet, you can go to DK Island by talking to Squawks at the Racing Layer.
  - If you have cleared the main game, you can go to DK Island by striking the Warp Gong after hearing about the "Bananza Rehearsal" from the Elder.
If you are still unable to access the content, please contact us for additional assistance.

Unable to Access DLC (Donkey Kong Bananza)

Before you start

What to do

Situation not resolved

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