Video Camera Doesn't Work During GameChat
Nintendo Switch 2
Follow these steps when you are unable to share your video camera feed during GameChat on Nintendo Switch 2.
Note
- Typical USB video cameras should work with Nintendo Switch 2, but compatibility cannot be guaranteed. We recommend using the Nintendo Switch 2 Camera (sold separately) for the optimal experience.
- For users under the age of 16, parental controls must be set up to use GameChat. Through the Nintendo Switch Parental Controls app for smart devices, parents can choose whether to grant permission for a child's use of the camera in each GameChat session, or to disable camera usage entirely.
- If these parental controls are set up for your user, have your parent check which setting they applied.
What to do
- Restart the Nintendo Switch 2 console.
-
How to restart a Nintendo Switch 2 console
- Press and hold the POWER Button
for at least three seconds.
- Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
- Select Restart.
- Press and hold the POWER Button
-
How to restart a Nintendo Switch 2 console
- Check for any available Nintendo Switch 2 system updates.
-
How to check for the latest system update
- Select System Settings on the HOME Menu.
- Scroll down to the bottom of the System Settings menu and select System.
- Select System Update to start the system update process.
- The system will check to see if an update is available.
For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.
-
How to check for the latest system update
- Unplug the camera from the Nintendo Switch 2 console or dock and then plug it in again. If you are using the dock, try a different USB port.
- When you plug in a compatible camera, a "Camera connected" notification will appear briefly in the top left corner of the screen. When it is disconnected, a "Camera disconnected" notification will appear.
- If you are using the Nintendo Switch 2 Camera, or any other camera that includes a privacy shutter, ensure the privacy shutter is currently open.
- On the Nintendo Switch 2 Camera, the privacy shutter covers the lens with a white film. The privacy shutter can be opened by gently turning the outer rim of the camera clockwise.
- If you are using the Nintendo Switch 2 Camera, check for firmware updates:
- Select System Settings
from the HOME Menu.
- Select Controllers & Accessories.
- Scroll down and select Update Nintendo Switch 2 Camera.
- Select System Settings
- Test the camera through System Settings:
- Select System Settings
- Select Controllers & Accessories.
- Scroll down and select Test USB Camera.
- If the camera is working properly, you should see a video feed. The Nintendo Switch 2 Camera also has a green LED near the lens that indicates when it is in use.
- Select System Settings
- Test your network connection. If network connectivity is limited while using GameChat, video camera usage may be temporarily disabled.
- In a GameChat room, check the camera settings and try adjusting the field of view or zoom.
Situation not resolved
If you are using the Nintendo Switch 2 Camera and are unable to get it to display using these steps, please set up a service request.
If you are using any other USB camera, please try using another USB camera to see if it is compatible, or consider purchasing a Nintendo Switch 2 Camera.
