The Nintendo Switch 2 Console Cannot Find Your Wireless Network

Possible solutions

1. Select System Settings from the HOME Menu.
2. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
3. Follow the path below based on what networks you see.

• I don't see any access points
  1. Restart the console.
     • How to restart a Nintendo Switch 2 console
       1. Press and hold the POWER Button for at least three seconds.
       2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
       3. Select Restart.
  2. Power cycle your home network. When it's back on, press the Y Button to search for networks again in the Internet Settings menu.
     • How to power cycle your home network
       1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
       2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
       3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
       4. Plug the power cable back into the router and wait for the router lights to remain steady.

       For more information, see How to Power Cycle a Home Network.

  3. Move any metal objects or electronic devices away from your console and wireless router. This includes filing cabinets, speakers, power strips, glass, or cordless phones that may interfere with wireless signals. Press the Y Button to search for networks again in the Internet Settings menu.
  4. Manually set up an Internet connection on the Nintendo Switch system. Your network's broadcast name may be hidden, but you may still be able to connect to it this way.
     • How to Manually Set Up a Wireless Internet Connection on Nintendo Switch 2
       1. Select System Settings from the HOME Menu.
       2. Select Internet, and then Internet Settings.
          • The console will automatically search for near-by Wi-Fi signals.
       3. Scroll to the bottom of the networks listed under Networks Found, and select Manual Setup.
       4. Select from the following options to enter your network information:

          Important:When manually creating an Internet connection, it is only required that you update the SSID setting. All other settings can be updated, or left to their default settings, depending on what is required for your network.

          • Network Name

            Enter the nickname you want to give this network connection within the Internet settings, such as "Living Room" or "Grandma's House". If you leave this field blank, your router's SSID will be used as the network name.

          • SSID

            Enter the SSID (broadcast name) of the wireless router you are connecting to. If you don't know your router's SSID, please contact your Internet Service Provider and follow our tips to find it.

          • Security

            Enter the router's security type and wireless password. If you don't know this information, please contact your Internet Service Provider and follow our tips to find it.

          • IP Address Settings

            Select AutomaticModo automáticoAutoModo automático (recommended for most home networks) to automatically obtain IP address settings from the router. If your network requires it, select Manual and enter the appropriate network IP address, subnet mask, and gateway. Your Internet Service Provider and our tips on finding your network's IP information can help with this.

          • DNS Settings

            Select AutomaticModo automáticoAutoModo automático (recommended for most home networks) to automatically obtain DNS settings from the router. If your network requires it, select Manual and enter the appropriate Primary and Secondary DNS. Your Internet Service Provider can help with this, or you can enter Google's public DNS.

          • Proxy Settings

            Select Off (recommended for most home networks) if you are not connecting through a proxy. Otherwise, select Yes and enter the appropriate info for the proxy server, port, and auto-authentication. Your Internet Service Provider can help you determine this information, if needed.

          • MTU

            Keep the MTU at the default value of 1400 (recommended for most home networks), or enter the appropriate MTU value for your network, if needed. Your Internet Service Provider can help you determine this information.

          • Connect to a Hidden Network

            Select On (recommended) to allow the Nintendo Switch console to connect to hidden networks, which are networks that do not broadcast their SSID, or select Off to not allow this.

       5. Select Save.
       6. Select Connect to this Network to test the saved connection, or select BackAtrásRetourVoltar to return to the Internet settings.

       For more details about redeeming Nintendo Switch Online codes, please read How to Manually Set Up a Wireless Internet Connection on Nintendo Switch 2.

  5. Connect to the Internet at a different access point or location, such as a friend or family member's home, or a retailer with a public network.
     • How to connect Nintendo Switch 2 to a wireless home network
       1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
       2. Select System Settings from the HOME Menu.
       3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
       4. Select the appropriate network name (SSID) from the list.
       5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
       6. The connection will be tested. Once the test is complete, select OK.
          • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

       For more details, please see How to Connect to the Internet on Nintendo Switch 2

     • Console connects at a different location

       If you still can't find your wireless network, this may indicate an issue related to the network environment or wireless router being used.

       If you'd like to continue troubleshooting your network, please contact your Internet Service Provider (ISP) or network administrator for help with the following steps:

       • Checking that your router's wireless security key setting is compatible with Nintendo Switch 2.
         • The Nintendo Switch 2 console supports WPA3, WPA-PSK(AES), WPA2-PSK (AES). If your router is using a different security type (e.g. WEP), change this security type within your router's settings.

         Important: If you change the security settings of your wireless router, then you may also be required to update the security settings for the wireless devices that connect to your router.

       • Reviewing the settings of the wireless router, and checking that the SSID (network name) broadcast option is enabled.
         • If the broadcast option is disabled, it is invisible to devices searching for nearby networks. Enable this option on the wireless router or manually set up an Internet connection.

       If you'd like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

       • Updating the wireless router's firmware.
       • Resetting the router back to its factory default settings.
     • Console doesn't connect at a different location

       If the Nintendo Switch system can't detect any access points when tested at multiple locations, please contact us for support.

• I see other access points, but not my own
  1. Confirm that the console has the latest system update installed.
     • How to check for the latest system update
       1. Select System Settings on the HOME Menu.
       2. Scroll down to the bottom of the System Settings menu and select System.
       3. Select System Update to start the system update process.
          • The system will check to see if an update is available.

       For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

  2. Power cycle your home network.
     • How to power cycle your home network
       1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
       2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
       3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
       4. Plug the power cable back into the router and wait for the router lights to remain steady.

       For more information, see How to Power Cycle a Home Network.

  3. Move any metal objects or electronic devices away from your Nintendo Switch 2 or Nintendo Switch console and wireless router. This includes filing cabinets, speakers, power strips, glass, or cordless phones that may interfere with wireless signals.
  4. Manually set up an Internet connection on the console.
     • How to Manually Set Up a Wireless Internet Connection on Nintendo Switch 2
       1. Select System Settings from the HOME Menu.
       2. Select Internet, and then Internet Settings.
          • The console will automatically search for near-by Wi-Fi signals.
       3. Scroll to the bottom of the networks listed under Networks Found, and select Manual Setup.
       4. Select from the following options to enter your network information:

          Important:When manually creating an Internet connection, it is only required that you update the SSID setting. All other settings can be updated, or left to their default settings, depending on what is required for your network.

          • Network Name

            Enter the nickname you want to give this network connection within the Internet settings, such as "Living Room" or "Grandma's House". If you leave this field blank, your router's SSID will be used as the network name.

          • SSID

            Enter the SSID (broadcast name) of the wireless router you are connecting to. If you don't know your router's SSID, please contact your Internet Service Provider and follow our tips to find it.

          • Security

            Enter the router's security type and wireless password. If you don't know this information, please contact your Internet Service Provider and follow our tips to find it.

          • IP Address Settings

            Select AutomaticModo automáticoAutoModo automático (recommended for most home networks) to automatically obtain IP address settings from the router. If your network requires it, select Manual and enter the appropriate network IP address, subnet mask, and gateway. Your Internet Service Provider and our tips on finding your network's IP information can help with this.

          • DNS Settings

            Select AutomaticModo automáticoAutoModo automático (recommended for most home networks) to automatically obtain DNS settings from the router. If your network requires it, select Manual and enter the appropriate Primary and Secondary DNS. Your Internet Service Provider can help with this, or you can enter Google's public DNS.

          • Proxy Settings

            Select Off (recommended for most home networks) if you are not connecting through a proxy. Otherwise, select Yes and enter the appropriate info for the proxy server, port, and auto-authentication. Your Internet Service Provider can help you determine this information, if needed.

          • MTU

            Keep the MTU at the default value of 1400 (recommended for most home networks), or enter the appropriate MTU value for your network, if needed. Your Internet Service Provider can help you determine this information.

          • Connect to a Hidden Network

            Select On (recommended) to allow the Nintendo Switch console to connect to hidden networks, which are networks that do not broadcast their SSID, or select Off to not allow this.

       5. Select Save.
       6. Select Connect to this Network to test the saved connection, or select BackAtrásRetourVoltar to return to the Internet settings.

       For more details about redeeming Nintendo Switch Online codes, please read How to Manually Set Up a Wireless Internet Connection on Nintendo Switch 2.

  5. Connect to the Internet at a different access point or location, such as a friend or family member's home, or a retailer with a public network.
     • How to connect Nintendo Switch 2 to a wireless home network
       1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
       2. Select System Settings from the HOME Menu.
       3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
       4. Select the appropriate network name (SSID) from the list.
       5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
       6. The connection will be tested. Once the test is complete, select OK.
          • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

       For more details, please see How to Connect to the Internet on Nintendo Switch 2

     • Issue persists

       If you can't find your wireless network, this may indicate an issue related to the network environment or wireless router being used.

       If you'd like to continue troubleshooting your network, please contact your Internet Service Provider (ISP) or network administrator for help with the following steps:

       • Checking that your router's wireless security key setting is compatible with Nintendo Switch 2.
         • The Nintendo Switch 2 console supports WPA3, WPA-PSK(AES), WPA2-PSK (AES). If your router is using a different security type (e.g. WEP), change this security type within your router's settings.

         Important: If you change the security settings of your wireless router, then you may also be required to update the security settings for the wireless devices that connect to your router.

       • Reviewing the settings of the wireless router, and checking that the SSID (network name) broadcast option is enabled.
         • If the broadcast option is disabled, it is invisible to devices searching for nearby networks. Enable this option on the wireless router or manually set up an Internet connection.

       If you'd like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:

       • Updating the wireless router's firmware.
       • Resetting the router back to its factory default settings.