Nintendo Switch 2 Freezes, Locks Up, or Will Not Power Off

What to do

1. With the console undocked, attach the Joy-Con 2 controllers.
   • How to attach Joy-Con 2 to Nintendo Switch 2
     1. Position the console so it's upright and facing you.
     2. Bring the right Joy-Con 2 (controller with + Button) to the right side of the console.
     3. Align the bottom of the controller close to the console, then bring the top close to the console. You will hear a click when it is securely attached.
        • Keep the area between the Joy-Con 2 and the console clear of any foreign objects.
        
     4. Repeat steps 2 and 3 with the left Joy-Con 2 (controller with - Button).

     The attached Joy-Con 2 controllers are ready to be used. They will also be paired wirelessly to the console and can be detached to use wirelessly.

     For more information, see How to Attach/Detach the Joy-Con 2 Controllers from Nintendo Switch 2.

2. Hold down the POWER Button for at least 20 seconds to force the console to power off, then remove any game cards or microSD Express cards.
   • How to remove a game card from a Nintendo Switch 2 console
     Important: Remove a game card only while on the HOME Menu, or when the console is powered off. If you have suspended a software title, make sure you have closed it before removing its game card.

     1. Open the game card slot cover located on the top right side of your Nintendo Switch 2 console.
     2. Gently push down on the inserted game card until the card clicks.
     3. Release the game card and it will partially eject.
     4. Slide the game card out of the game card slot and close the cover.

     For more information, please see How to Insert/Remove Game Cards on Nintendo Switch 2

   • How to remove a microSD card
     1. With the console powered off, locate the microSD card slot:
        • Nintendo Switch 2: Gently swing the adjustable stand open to show the microSD card slot.
        • Nintendo Switch – OLED Model: Gently swing the adjustable stand open to show the microSD card slot.
        • Nintendo Switch: Gently swing the stand open to show the microSD card slot.
        • Nintendo Switch Lite: Gently open the microSD card slot cover.
     2. Gently push down on the top of the microSD card until you hear a click, then slide it out of the microSD card slot.

     For more information, see How to Insert/Remove microSD Express Cards on Nintendo Switch 2 or How to Insert/Remove microSD Cards on Nintendo Switch.

3. Power on the console and perform a system update.
   • How to perform a system update on Nintendo Switch 2
     1. Select the System Settings on the HOME Menu.
        
        
        
        
     2. Scroll down through the System Settings menu and select System.
     3. Select System Update, to start the system update process.
        
        
        
        
        • During the process, the system will first perform a check to determine if a new system update is available.
        • If an update is available, the download process will begin automatically.
4. If this issue is happening while the console is in TV mode, verify you are using the Nintendo Switch 2 dock (model No. BEE-005).
   • If a different accessory is being used, replacing it with the licensed dock may resolve the problem.