Unable to Find a Wireless Access Point
The information in this article can help when you are unable to locate your wireless access point after searching for an access point.
Note: If you are attempting to connect a Nintendo 3DS family system online, ensure wireless communication is enabled prior to continuing.
This situation is most often caused by wireless interference, an unresponsive wireless network, or incompatible wireless network settings.
Possible solutions
- Power cycle your modem and router.
Power cycling your wireless router or access point may resolve an issue relating to your network being unresponsive.
- Ensure the access point being used is compatible with your system.
If the access point you are attempting to connect to uses a feature not supported by your system, the wireless network's settings will need to be changed.
- Attempting to connect a Wii console online? Try manually setting up the console's Internet connection.
Manually entering your network's SSID and password may allow the console to correctly locate and connect to your wireless Internet connection.
- Check for wireless interference.
Wireless interference can result in weak signal strength and prevent the system from locating your wireless router or access point.
Situation not resolved
- Ensure the access point being used is broadcasting its SSID.
If other devices are able to find your wireless router or access point, this indicates the SSID is being broadcasted.
If other devices cannot locate the SSID, or if you cannot confirm this by locating the SSID broadcast option within your router's settings. If this has been disabled, enable the option.
- If you are still unable to locate a wireless access point, please contact us for support.
