Colored Tint When Taking Pictures
Nintendo 3DS
The information in this article can help you when:
- The upper screen gets a colored tint when using the camera.
- The screen is tinted when taking a picture.
The Nintendo 3DS Camera application will attempt to adjust the image for lighting. In some situations, it will also attempt to adjust the color of the picture to correct lighting issues.
What to do
- Change the camera mode to "Normal," and reset it to its default settings.
- If you are using a screen protector that covers the camera lens, please remove it.
- Clean the camera lens.
- Make sure the subject is well lit.
- Adjust the distance from the subject.
- Change the brightness and contrast settings until the blue tint is minimized.
- Keep adjusting the brightness and contrast to see if you can find a sweet spot for your environment. If, after changing the settings, you still notice a tint, try using the system in a few different environments to see if the issue improves. It may be hard to completely remove a tint in certain environments.
Situation not resolved
If the colored tint persists, the system may need to be serviced.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
