StreetPass Communication Troubleshooting
Nintendo 3DS
The information in this article can help you when
- The system is unable to exchange StreetPass data with a specific user or group of users.
- The system is unable to StreetPass with systems it has previously exchanged data with.
Note
- After exchanging StreetPass data with someone you will be unable to exchange with them again for a minimum of 8 hours.
- If you recently performed a system transfer, both systems need to be run through the setup process and StreetPass needs to be enabled on both systems before they will be able to exchange StreetPass data.
What to do
- Make sure wireless communication is enabled.
- Make sure the software in use has StreetPass activated. (For information on activating StreetPass for a specific title, refer to the software manual.)
- Clear your blocked-user settings.
- The person you are trying to exchange with may have been accidentally blocked by you during a previous exchange.
- Deactivate StreetPass for the application in question.
- If you are having trouble with multiple applications, deactivate StreetPass for StreetPass Mii Plaza.
- Reactivate StreetPass for the title in question by launching the software from the HOME Menu.
- Put both systems into sleep mode and wait a few minutes to see if they exchange StreetPass data.
Situation not resolved
If the issue persists, the system will need to be serviced
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
