Volume or Sound Quality Problems (Popping, Crackling, Etc)
Information in this article can help you when your system produces pops, hisses, scratching, or buzzing noises.
This normally happens when the system volume is below 30%, and is a function of the way the system was designed. Because all systems are designed this way, a service request is not needed as it will not stop this from happening.
To prevent this from happening, play at a slightly higher volume or try a pair of headphones with a volume setting.
The Nintendo 2DS has only a single speaker. Because of this, its highest volume is lower than that of the Nintendo 3DS and Nintendo 3DS XL. Its sound-output is also set to "Mono" by default. Using a pair of headphones and changing this setting to "Stereo" or "Surround" should resolve any sound quality issues.
- When not using headphones, please change this setting back to "Mono."
Situation not resolved
If the speakers are still producing pops, hisses, or crackling at volumes greater than 30%, the system will need to be serviced.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
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Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
